Medical Support Assistant

U.S. Department of Veterans Affairs; Wichita Falls (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

U.S. Department of Veterans Affairs in Wichita Falls, TX is seeking a Medical Support Assistant (MSA) to support patient access and administrative workflows.

The MSA assists Veterans and beneficiaries with medical information, schedules appointments, and coordinates provider orders in line with VHA guidelines. This role emphasizes service orientation, accuracy, and collaboration with clinical staff.

Responsibilities

• Providing advisory and technical assistance to Veterans and beneficiaries seeking medical care.
• Coordinating all administrative activity in the immediate area and supporting staff.

Job description

The Medical Support Assistant (MSA) performs duties related to the receipt, intake and indexing of health and administrative information by interfacing with personal computer applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Duties

IMPORTANT NOTICE: This is an open continuous announcement and will remain open until September 30, 2027. Qualified applicants will be considered and referred as vacancies become available.

This announcement may close without advanced notice.

The Medical Support Assistant (MSA) is responsible for providing advisory and technical assistance to Veterans and beneficiaries who come to the medical center seeking medical care, experiencing problems or requesting information. The incumbent is also responsible for coordinating all admin activity in the immediate area and to provide support and assistance to the staff. The duties of a Medical Support Assistant may include, but are not limited to: