Medical Support Assistant

U.S. Department of Veterans Affairs; Burlington (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Child care subsidy

Federal pension

Health insurance

Sick leave

Holiday pay

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in Colorado to manage appointment scheduling and patient communications. This on-site role involves coordinating care with clinical staff and maintaining patient records.

You will provide information to patients, handle calls and messages, and ensure compliance with VHA scheduling guidelines while supporting efficient facility operations.

Responsibilities

• Scheduling and rescheduling appointments in compliance with VHA guidelines.
• Referring patients to other medical specialty clinics.
• Providing information to patients to resolve complaints.
• Interacting with internal and external customers.
• Reviewing and documenting clinical and administrative electronic health records.
• Obtaining medical information from patients and coordinating information for patient care.
• Greeting patients and relaying messages to staff.
• Answering telephone calls, secure messaging, and chat messages.
• Following national scheduling guidelines to ensure efficient operations.

Job description

MSA's performs duties related to the receipt, intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Duties

IMPORTANT NOTICE: This is an open continuous announcement and is open until September 30, 2027. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.
The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination of information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSA refers all questions regarding medical attention to the appropriate health care member. The MSA advises clinical staff on current administrative processes, and is responsible for answering telephone calls, secure messaging, and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the facility. Performs duties as assigned to ensure efficient and effective operations.
Work Schedule: Full time; Work schedule will be determined upon selection.
Recruitment Incentive (Sign-on Bonus): Not Authorized.
Permanent Change of Station (Relocation Assistance): Not Authorized.
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
Telework: Not available.
Virtual: This is nota virtual position.
Remote: This is not a remote position.
Functional Statement #: 52183A; 52184A; 52185A / 60118A; 60119A; 60120A.
Permanent Change of Station (PCS): Not Authorized.

Requirements