Medical Support Assistant

U.S. Department of Veterans Affairs; Indiana (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

The James E. Van Zandt VA Medical Center in the United States is seeking a Medical Support Assistant (MSA) to support clinicians and front desk functions. The role involves handling phones, greeting patients, relaying messages, scheduling appointments, and verifying provider orders in accordance with VHA guidelines.

The MSA acts as a crucial link within the care team, ensuring smooth clinic operations and accurate communications across units and with external staff where applicable.

Responsibilities

Job description

The James E. Van Zandt VA Medical Center is seeking a Medical Support Assistant (MSA). The MSA is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Duties

The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling and consult guidelines. Assignments at this level include, but are not limited to: