Medical Supply Customer Care Service Manager

Numotion; San Diego (CA); Remote; USD 60,000 - 70,000; Full time

Job summary

Numotion is seeking a Customer Care Representative Manager to lead the CCR team, ensuring operational excellence and exceptional service delivery. This role includes managing customer orders, training team members, and fostering a client-first culture. Join a mission-driven organization focused on transforming lives through specialized mobility solutions.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career development opportunities

Qualifications

• Proven leadership skills managing customer service teams.
• Strong coaching abilities and understanding of order processing systems.

Responsibilities

• Oversee day-to-day operations of the Customer Care team.
• Recruit, train, and manage CCR staff while driving performance.
• Collaborate to ensure accurate order processing and resolve escalated concerns.

Skills

Leadership

Interpersonal Skills

Problem-Solving

Organizational Skills

Education

Bachelor’s degree in business or a related field

Job description

Customer Care Representative (CCR) Manager

Location : Work from Home Flexibility

Company : Numotion

Drive Impact. Lead with Purpose. Grow with Us.

At Numotion, we are transforming the lives of individuals with disabilities by delivering tailored mobility and medical solutions that support active and independent living. We’re looking for a dynamic Customer Care Representative Manager to lead and develop our CCR team, ensuring exceptional service delivery and operational excellence across our division.

The pay range for this position is $60,000-$70,000 salary. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

What You’ll Do :

As a CCR Manager, you’ll oversee day-to-day operations of the Customer Care team, ensuring customer orders are processed accurately and efficiently while maintaining strong collaboration across departments. You will also play a key role in talent management—hiring, training, and coaching team members to deliver outstanding support to our Account Managers (AMs), referrals, and customers.

Key Responsibilities :

Lead and manage the daily activities of the Customer Care team

Recruit, train, and develop CCR staff while driving high performance and engagement

Monitor workloads and align team capacity to meet service goals

Ensure timely, accurate order processing and proactive communication with Account Managers

Promote a customer-first culture by resolving escalated customer concerns with professionalism

Collaborate with cross-functional teams to maintain continuity and accuracy throughout the order lifecycle

Use data and team input to identify process improvements and workflow enhancements

What You Bring :

Bachelor’s degree in business or a related field (or equivalent experience)

Proven leadership skills with experience managing customer service or support teams

Strong interpersonal and coaching abilities

Solid understanding of order processing systems, customer service best practices, and funding / payer requirements

Ability to thrive in a fast-paced, high-volume environment

Exceptional problem-solving and organizational skills

Why Join Numotion?

By joining Numotion, you’ll become part of a mission-driven team that is making a real difference in people’s lives every day. We’re committed to building a culture of inclusion, collaboration, and growth.

We offer a competitive total rewards package including :

Medical, dental, and vision insurance

Short-term and long-term disability

401(k) with company match

Life insurance

Paid time off and holidays

Ongoing training and career development opportunities

About Numotion :

As the nation’s leading provider of Complex Rehabilitation Technology, Numotion helps thousands of individuals access customized mobility solutions that improve health, independence, and quality of life. We believe our people are our greatest strength. That’s why we’re committed to fostering an inclusive, supportive, and values-driven workplace where everyone can thrive.

Numotion is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Numotion is a drug-free workplace.

Required Skills

Required Experience

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