Customer Service Manager

The Clark Team; Corona (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Une entreprise dynamique dans l'immobilier commercial, The Clark Team, recherche un Associate Customer Service Manager pour superviser l'équipe de service client depuis Corona. Ce rôle vous permettra non seulement de mener une équipe vers l'excellence, mais aussi de développer des stratégies visant à améliorer le service aux clients. Si vous êtes passionné par le service client et avez des compétences en leadership, cette opportunité est faite pour vous.

Qualifications

• Expérience prouvée dans un rôle de gestion de service client.
• Compétences exceptionnelles en communication et interpersonnelles.
• Capacités d'analyse des données pour identifier les améliorations.

Responsibilities

• Diriger l'équipe de service client pour assurer la satisfaction des clients.
• Développer des stratégies pour améliorer les processus de service client.
• Former et encadrer les représentants du service client.

Skills

Communication

Leadership

Analyse des données

Gestion d’équipe

Tools

CRM systems

Software de service client

Job description

The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work remotely from Corona. We are looking for a dedicated individual who is passionate about providing exceptional customer service and managing a team effectively. If you are ready to take on a challenging role in a dynamic work environment, we encourage you to apply!

Responsibilities :

• Oversee and lead the customer service team to ensure high levels of customer satisfaction
• Develop and implement strategies to improve customer service processes and procedures
• Handle escalated customer inquiries and provide resolutions in a timely manner
• Train, mentor, and coach customer service representatives to enhance their skills and performance
• Monitor team performance metrics and generate reports for management review

Requirements :

• Proven experience in a customer service management role
• Excellent communication and interpersonal skills
• Strong leadership abilities with a focus on team development
• Ability to analyze data and identify areas for improvement
• Proficiency in customer service software and CRM systems
• Detail-oriented with a customer-centric approach

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