Medical Supervisor

The Salvation Army North & Central Illinois Division; Detroit (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

The Salvation Army Harbor Light Detroit is seeking a Medical Supervisor to oversee medical services, ensure compliance, and support staff across Harbor Light locations. The role emphasizes trauma-informed, evidence-based care and coordination with leadership to maintain high-quality client services.

Responsibilities include supervising Medical Team Leads, conducting audits, and coordinating with HR on staffing while maintaining HIPAA standards and regulatory compliance across sites.

Qualifications

• Must have and maintain a current RN license.
• CPR/FA and AED certification.
• Experience in substance abuse preferred.

Responsibilities

• Supervise Medical Team Leads across Harbor Light locations.
• Conduct chart audits to ensure accuracy and compliance.
• Provide staff training for new medical employees.
• Ensure adherence to medical policies and HIPAA requirements.
• Support site leadership with staffing, scheduling, and coverage.
• Review quality assurance metrics and drive improvements.

Skills

Confidentiality

Safety standards knowledge

Universal precautions

Education

Registered Nurse license (RN)

Tools

Microsoft 365 Office

Electronic Medical Records (EMR)

Job description

Love God. Love People. Serve.

At The Salvation Army, we are dedicated to doing the most good. We are...

Passionate

Our faith gives us a motivation that goes beyond simply doing good. We have a passion for Doing The Most Good for body, soul and spirit.

Compassionate

Caring for the poor. Feeding the hungry. Sheltering the homeless. Befriending the friendless.

Uplifting

The Salvation Army is a beacon of hope, a safe harbor. Our founder envisioned those in need saying, "If I could only get to The Salvation Army, they will do something for me."

Brave

We go into places others prefer to avoid: impoverished neighborhoods, jails/prisons, hospitals and nursing homes, gatherings of people combating addiction and the immediate scene of disasters.

Trustworthy

To those who want to positively affect their world, The Salvation Army is the charity that maximizes their contributions by using 88 cents of every dollar donated to provide direct services.

Our Mission

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus.

We Share The Love Of Jesus By

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

Our Values

• Integrity - Being honest and accountable in all we do
• Compassion - Hearing and responding to pain with love
• Respect - affirming the worth and capacity of all people
• Diversity - Embracing difference as a gift
• Collaboration - Creating partnerships in mission

We see each person as having inherent value with rights and responsibilities. Therefore, we seek to invest in the potential of all people, treating them with respect, valuing them as equals and working with them to restore their sense of self-worth, in a culturally sensitive manner. We respectfully work alongside communities and other stakeholders to improve social, economic, health, and spiritual needs.

Ranked as the number one treatment program in Michigan by Newsweek Magazine, the Harbor Light offers a more complete experience and improved health for individuals through integrated health services, offering a seamless team-based approach between various caregivers, medical professionals, substance abuse treatment, mental healthcare providers, and patients themselves, collectively working in one setting to achieve desired health outcomes.

Together, we can make a difference.

Position Summary

Under the direction of Harbor Light's Medical Director, Nurse Practitioner/Physician Assistant, and Executive Administration, the Medical Supervisor supports medical services across all Harbor Light locations. This role provides direct supervision and support to Medical Team Leads and Paramedics while working collaboratively with LPNs and Administration to promote consistent, high-quality, and compliant client care.

Responsibilities include supervising and supporting Medical Team Leads, conducting chart audits, staff trainings, monitoring compliance with licensing, accreditation, and HIPAA requirements, and assisting with staff development. The Medical Supervisor promotes evidence-based, trauma-informed practices and helps maintain a safe, therapeutic, and recovery-oriented environment in accordance with agency policies and regulatory standards.

The Medical Supervisor contributes to the effective operation of Harbor Light's medical programs by supporting clinical coordination, quality improvement, and regulatory compliance efforts. Through collaboration with site leadership, medical providers, and executive leadership, this role helps strengthen continuity of care, promote best practices, and support positive outcomes for clients receiving services.

Essential Responsibilities

• Manage all inquiries with regard to information, referral, and/or possible admission
• Conduct pre-admission screenings of potential clients for detoxification services and schedule program admissions
• Conduct staff training for new medical employees and notify current employees of any changes in day-to-day procedures
• Provide direct supervision, leadership, coaching, and performance oversight of Medical Team Leads at all Harbor Light locations.
• Conduct regular meetings with Medical Team Leads to ensure consistent implementation of medical policies, procedures, and best practices throughout the Harbor Light System.
• Partner with Site Administrators and Human Resources regarding hiring recommendations, performance management, corrective action, and staff development involving Medical Team Leads.
• Monitor staffing needs and provide consultation and support to Medical Team Leads regarding scheduling and coverage concerns.
• Conduct routine audits of medical charts, detoxification records, medication documentation, and client health records to ensure accuracy, completeness, and regulatory compliance.
• Develop and implement corrective action plans related to medical documentation deficiencies identified through audits.
• Monitor compliance with Harbor Light policies and procedures, state licensing requirements, accreditation standards, and applicable healthcare regulations across all locations.
• Review quality assurance metrics and identify opportunities for continuous improvement within medical services.
• Conduct site visits to Harbor Light facilities as needed to evaluate medical operations, documentation practices, and service delivery.
• Ensure consistency of medical practices, documentation standards, and client care protocols across all Harbor Light programs.
• Assist Medical Team Leads and Site Leadership in resolving complex medical and operational issues.
• Participate in weekly check-ins with Nurse Practitioner and Director of Operations.
• Attend monthly meetings with the Medical Director, Nurse Practitioner, and Director of Operations.
• Provide system-wide medical training and professional development to nursing staff and Medical Team Leads.
• Review and maintain all Detox records and medical charts for accuracy, completeness, and compliance through ongoing audit processes.
• Prepare reports regarding medical compliance, chart audit findings, quality assurance outcomes, and operational recommendations for Harbor Light leadership.
• Verify and approve hours worked for employees and submit information to the Human Resources department in a timely manner
• Additional duties and responsibilities as assigned
• HIPAA - Level 1 access to Clinical Records

Qualifications

Education / Experience:

• Must have and maintain a current valid Registered Nurse (RN) license
• CPR/FA and AED certification
• Experience in substance abuse preferred

Skills

Skills, Knowledge & Abilities:

• Maintain strict client confidentiality
• Possess working knowledge of Occupation, Safety, and Health Administration standards and Universal Precautions

Computer Skills

• Proficiency with Microsoft 365 Office Applications and email
• Experience with Electronic Medical Records preferred

Certificates And Licenses

• Complete Safe From Harm training, and keep current as needed