Medical Simulation Technical Support Specialist
Laerdal Medical Corporation
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Benefits offered by this job
Job summary
Laerdal Medical Corporation in Wappingers Falls, NY is seeking a Technical Product Support Specialist I to be the primary point of contact for customers, delivering timely technical assistance for our advanced medical simulation products. You will support software and hardware issues, perform testing, and help drive customer success.
You will manage Salesforce cases, provide guidance across phone, chat, and email, and collaborate with engineering and product teams to improve support processes
Qualifications
- Must be located in or near Wappingers Falls, NY.
- Availability to work 8:00 AM–8:00 PM weekdays and occasional Saturdays.
- Strong communication to explain technical concepts clearly.
- Experience in technical support or healthcare industry preferred.
- Basic networking understanding.
Responsibilities
- Provide timely and effective solutions for Laerdal products, including software and hardware troubleshooting.
- Manage service tickets in Salesforce for all customer interactions.
- Deliver high-quality support via phone, chat, and email channels.
- Document solutions, develop support content, and maintain knowledge base resources.
- Identify emerging issues and coordinate cross-functional solutions to resolve them.
Skills
Tools
Job description
Laerdal Medical Corporation in Wappingers Falls, NY is seeking a Technical Product Support Specialist I to be the primary point of contact for customers, delivering timely technical assistance for our advanced medical simulation products. You will support software and hardware issues, perform testing, and help drive customer success.
You will manage Salesforce cases, provide guidance across phone, chat, and email, and collaborate with engineering and product teams to improve support processes
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