Technical Product Repair Specialist

Laerdal Medical Corporation; Gatesville (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Medical, Dental, and Vision

401k with Employer Match

Tuition Reimbursement

Wellness Reimbursement

Professional Development Opportunities

Pet Insurance

Job summary

Laerdal Medical Corporation in Gatesville, TX is seeking a hands-on Technical Product Repair Specialist to diagnose, repair, test, and maintain medical devices and simulation equipment. You will troubleshoot hardware, software, and networking issues while delivering dependable performance and a positive customer experience.

The role requires strong technical skills, a 2-year technology degree (preferred) and the ability to lift up to 50 lbs. Monday–Friday, daytime hours.

Qualifications

• At least 1 year in technical support or computer repair.
• Two-year tech degree preferred.
• Networking knowledge.
• Proficient with Microsoft platforms.

Responsibilities

• Troubleshoot, repair, calibrate, and maintain medical devices and simulation equipment.
• Diagnose hardware, software, and networking issues.
• Test repaired products to ensure quality and performance standards.
• Support warranty and non-warranty repairs and assist with new product testing.
• Communicate with customers regarding repair status, diagnostics, quotes, and shipping.
• Accurately document and track repairs within the ERP system.
• Maintain repair records and assist with inventory organization and cycle counts.

Skills

Technical support experience

Medical device repair

Networking knowledge

Windows proficiency

Customer service

Physical capability

Education

Two-year technology degree

Tools

ERP systems

Job description

Technical Product Repair Specialist

Laerdal Medical Benefits Include:

• Generous PTO & Holidays
  
• Comprehensive Medical, Dental, and Vision
  
• HSA & FSA Account Options, with employer HSA contribution
  
• 401k with Employer Match & Profit Sharing
  
• Tuition Reimbursement
  
• Wellness Reimbursement Program
  
• Professional Development Opportunities
  
• Pet Insurance

Position Overview:

The Technical Product Repair Specialist is a hands-on technical role focused on diagnosing and resolving product issues to ensure equipment performs safely and reliably. The Technical Product Repair Specialist will troubleshoot, repair, test, and maintain medical devices and simulation equipment. This position is ideal for someone who enjoys troubleshooting, working with technology, and using problem-solving skills to deliver quality results and a positive customer experience.

Responsibilities:

• Troubleshoot, repair, calibrate, and maintain medical devices and simulation equipment
• Diagnose hardware, software, and networking issues
• Test repaired products to ensure they meet quality and performance standards
• Support warranty and non-warranty repairs and assist with new product testing
• Communicate with customers regarding repair status, diagnostics, quotes, and shipping
• Accurately document and track repairs within the ERP system
• Maintain repair records and assist with inventory organization and cycle counts

Schedule:

• Monday-Friday
• 7:00am-3:30pm

Requirements:

• Minimum of 1-year experience in a technical support/computer repair environment
• 2-year technology degree and post school experience is preferred
• Computer networking experience/knowledge
• Strong computer literacy skills (Microsoft platform) with an emphasis on software knowledge, installations and use.
• Strong customer service-oriented attitude along with excellent telephone presence
• Ability to lift, carry, and move equipment or packages up to 40-50 lbs.
• Ability to stand for extended periods while performing repair tasks.
• Ability to operate hand tools / power tools and testing equipment required for diagnostics, repair, and assembly.

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.