Technical Product Repair Specialist

Laerdal Copenhagen; Gatesville (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, Dental, Vision

401k with Match & Profit Sharing

Tuition Reimbursement

Wellness Reimbursement

Professional Development

Pet Insurance

Job summary

Laerdal Medical Corporation is seeking a hands-on Technical Product Repair Specialist in Texas to diagnose and resolve issues so that medical devices and simulation equipment operate safely and reliably.

You will troubleshoot, repair, test, and maintain equipment, document repairs in the ERP system, and coordinate with customers on status, quotes, and shipments, while upholding quality and service standards.

Qualifications

• Minimum 1 year of experience in a technical support or repair environment.
• Two-year technology degree preferred.
• Basic computer networking knowledge and strong software literacy.

Responsibilities

• Troubleshoot, repair, calibrate, and maintain medical devices and simulation equipment.
• Diagnose hardware, software, and networking issues.
• Test repaired products to meet quality standards.
• Support warranty and non-warranty repairs and assist with new product testing.
• Communicate repair status and quotes to customers; document in ERP.

Skills

Troubleshooting

Customer service

Networking

Windows OS

Education

2-year tech degree

Tools

ERP system

Hand tools

Testing equipment

Job description

Technical Product Repair Specialist

Laerdal Medical Benefits Include:

• Generous PTO & Holidays
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance

Position Overview:

The Technical Product Repair Specialist is a hands-on technical role focused on diagnosing and resolving product issues to ensure equipment performs safely and reliably. The Technical Product Repair Specialist willtroubleshoot, repair, test, and maintain medical devices and simulation equipment. This position is ideal for someone who enjoys troubleshooting, working with technology, and using problem-solving skills to deliver quality results and a positive customer experience.

Responsibilities:

• Troubleshoot, repair, calibrate, and maintain medical devices and simulation equipment
• Diagnose hardware, software, and networking issues
• Test repaired products to ensure they meet quality and performance standards
• Support warranty and non-warranty repairs and assist with new product testing
• Communicate with customers regarding repair status, diagnostics, quotes, and shipping
• Accurately document and track repairs within the ERP system
• Maintain repair records and assist with inventory organization and cycle counts

Schedule:

• Monday-Friday
• 7:00am-3:30pm

Requirements:

• Minimum of 1-year experience in a technical support/computer repair environment
• 2-year technology degree and post school experience is preferred
• Computer networking experience/knowledge
• Strong computer literacy skills (Microsoft platform) with an emphasis on software knowledge, installations and use.
• Strong customer service-oriented attitude along with excellent telephone presence
• Ability to lift, carry, and move equipment or packages up to 40–50 lbs.
• Ability to stand for extended periods while performing repair tasks.
• Ability to operate hand tools / power tools and testing equipment required for diagnostics, repair, and assembly.

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.