Medical Simulation – Managed Services Operator

Laerdal Medical; United States; On-site; USD 65,000 - 74,000; Full time

Job summary

Laerdal Medical is seeking a highly capable Managed Services Operator to join our team in the United States. You will install, operate, and maintain Laerdal equipment for managed services, program customized scenarios and collaborate with SMEs to deliver standout training solutions.

You will work closely with BD and Sales to identify managed service opportunities, support events, and engage in site visits, while ensuring excellent client service and operational excellence.

Qualifications

• Bachelor’s degree preferred; knowledge of healthcare simulation beneficial.
• Minimum of 2 years of simulation experience and proven client service delivery.
• Strong communication, problem solving and collaboration skills.
• Audio-visual setup and troubleshooting capabilities.
• Willingness to travel up to 90% including weekends and holidays.

Responsibilities

• Install, operate, maintain, troubleshoot, repair/upgrade, and set up/break down Laerdal equipment for managed services.
• Package and palletize equipment to ensure safe arrival, setup, pack-out, and pickup at customer locations.
• Program scenarios tailored to customer curriculum and training needs.
• Collaborate with customer SMEs to design and deliver customized Managed Service offerings.
• Work with BD and Sales to identify managed service solutions for customers.
• Assist in promotions, events, site visits, and other customer-facing engagements.
• Provide guidance and feedback to contract team members during onsite operations.
• Efficiently manage resources and time to ensure smooth delivery of managed services.
• Foster clear communication between team members, management, and departments.

Skills

Simulation experience

Communication skills

Problem solving

Collaboration

Audio-visual setup

Networking basics

Travel readiness

Lift 75lbs

Education

Bachelor’s degree preferred

Tools

IP addressing

Ethernet connections

Display configuration

Job description

Laerdal Medical is seeking a highly capable Managed Services Operator to join our team in the United States. You will install, operate, and maintain Laerdal equipment for managed services, program customized scenarios and collaborate with SMEs to deliver standout training solutions.

You will work closely with BD and Sales to identify managed service opportunities, support events, and engage in site visits, while ensuring excellent client service and operational excellence.