Managed Services Operator - Per Diem

Laerdal Medical; United States; On-site; USD 65,000 - 74,000; Full time

Job summary

Laerdal Medical is seeking a highly capable Managed Services Operator to join our team in the United States. You will install, operate, and maintain Laerdal equipment for managed services, program customized scenarios and collaborate with SMEs to deliver standout training solutions.

You will work closely with BD and Sales to identify managed service opportunities, support events, and engage in site visits, while ensuring excellent client service and operational excellence.

Qualifications

• Bachelor’s degree preferred; knowledge of healthcare simulation beneficial.
• Minimum of 2 years of simulation experience and proven client service delivery.
• Strong communication, problem solving and collaboration skills.
• Audio-visual setup and troubleshooting capabilities.
• Willingness to travel up to 90% including weekends and holidays.

Responsibilities

• Install, operate, maintain, troubleshoot, repair/upgrade, and set up/break down Laerdal equipment for managed services.
• Package and palletize equipment to ensure safe arrival, setup, pack-out, and pickup at customer locations.
• Program scenarios tailored to customer curriculum and training needs.
• Collaborate with customer SMEs to design and deliver customized Managed Service offerings.
• Work with BD and Sales to identify managed service solutions for customers.
• Assist in promotions, events, site visits, and other customer-facing engagements.
• Provide guidance and feedback to contract team members during onsite operations.
• Efficiently manage resources and time to ensure smooth delivery of managed services.
• Foster clear communication between team members, management, and departments.

Skills

Simulation experience

Communication skills

Problem solving

Collaboration

Audio-visual setup

Networking basics

Travel readiness

Lift 75lbs

Education

Bachelor’s degree preferred

Tools

IP addressing

Ethernet connections

Display configuration

Job description

The Managed Services Operator is a key member of Laerdal’s Managed Services Team, delivering expert support and ensuring seamless service delivery for programs such as Simulators as a Service, SimTechs as a Service, Scenarios as a Service, Nurse Onboarding, and Accelerate Programs. In this role, you will collaborate with the Business Development and Sales teams, providing support for customer engagements, tradeshows, and the implementation of new programs. Additionally, the Managed Services Operator oversees all aspects of Laerdal equipment management, including setup, maintenance, and shipping. You will also contribute as a standardized patient in training scenarios, playing a vital role in enhancing the quality of Laerdal’s solutions and customer experiences.

Responsibilities:

Technical Operations and Equipment Management:

• Install, operate, maintain, troubleshoot, repair/upgrade, and set up/break down Laerdal equipment and supplies for managed services.
• Package and palletize equipment to ensure safe arrival, setup, pack-out, and pickup at customer locations.
• Operate equipment with attention to medical accuracy, making adjustments based on participant actions or direction from subject matter experts.

Scenario Programming and Customization:

• Program scenarios tailored to customer curriculum and training needs.
• Collaborate with customer subject matter experts to design and deliver customized Managed Service offerings, such as mobile simulation setups and programming solutions.

Customer Engagement and Collaboration:

• Work with the Business Development and Sales teams to identify managed service solutions for customers.
• Assist in promotions, events, site visits, and other customer-facing engagements.
• Provide guidance and feedback to contract team members during onsite operations.

Resource and Communication Management:

• Efficiently manage resources and time to ensure smooth delivery of managed services.
• Foster clear communication between team members, management, and departments to promote effective collaboration.

Requirements:

• Ideal candidate preferably located in Arizona. Alternative locations - OR, WA, ID, CO, or NV
• Bachelor’s degree preferred, with knowledge of the healthcare industry and simulation-based learning.
• Minimum of 2-years of Simulation experience (or equivalent experience in related field) and a proven track record of delivering exceptional client service, including managing demanding customer needs.
• Must have a valid license
• Willingness to travel up to 90% of the time, including weekends and holidays.
• Strong communication, problem-solving, and collaboration skills, with attention to detail and strategic insights for continuous improvement.
• Audio-visual skills, including setting up cameras, microphones, and troubleshooting equipment malfunctions.
• Networking skills, such as managing IP addresses, ethernet connections, and configuring computer display settings with external monitors and simulators.
• Self-starter able to thrive in a fast-paced, dynamic environment; passionate about people, projects, and processes.
• Ability to lift and transport up to 75lbs of equipment; reliable transportation and a cellular phone;
• Familiarity with Laerdal Medical Simulation Portfolio/Operations.

Salary Range: $375/daily rate, $100 training rate. All travel expenses (flights, meals, accommodations, transportation, etc.) eligible for reimbursement