Medical Secretary- Per-Diem/Multiple Site Coverage

Beth Israel Lahey Health; Beverly (MA); On-site; USD 27,552 - 37,084; Full time

Job summary

Beth Israel Lahey Health in Massachusetts is seeking a dynamic clerical representative for its Specialty Care team. You will play a crucial role in patient interactions, providing exceptional customer service and handling various administrative tasks including registration and scheduling.

The ideal candidate has at least 1 year of experience in customer service and strong communication skills. This position requires flexibility as it involves coverage at multiple sites. A competitive hourly wage of $20.00 - $26.92 is offered based on experience and qualifications.

Qualifications

• Minimum of 1 year of experience in a high-volume customer service–related position.

Responsibilities

• Coverage at multiple sites including Danvers, Beverly, Salem, Lynn, and Gloucester.
• Perform phone interactions, registration, scheduling, and co-pay collection.
• Set the tone for a positive patient experience.

Skills

Strong customer service skills

Strong PC skills

Effective written and verbal communication skills

Ability to multitask

Education

High School Degree or GED

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. BILH Specialty Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.

This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co‑pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Job Description

• Coverage at multiple sites including Danvers, Beverly, Salem, Lynn, and Gloucester when needed*

Requirements

Education - High School Degree or GED.

Experience: A minimum of 1 year of experience in a high-volume customer service–related position.

Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, and ability to multitask.

Pay Range

$20.00 - $26.92. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled