Medical Secretary

Beth Israel Lahey Health; North Reading (MA); On-site; USD 27,552 - 37,084; Full time

Job summary

Beth Israel Lahey Health in North Reading, Massachusetts, is hiring a clerical position where you will make a significant difference in patients’ lives. As a frontline representative, you will ensure the highest standards of customer service in all interactions. Key responsibilities include managing phone interactions, registration, scheduling, co-pay collection, and appointment confirmations.

The ideal candidate will have a High School Degree or GED and at least one year of experience in a high-volume customer service role. The position offers a pay range of $20.00 - $26.92 per hour, based on various factors including shift differentials and overtime pay.

Qualifications

• Minimum of 1 year of experience in a high-volume customer service-related position.

Responsibilities

• Perform phone interactions, registration, scheduling, and co-pay collection.
• Ensure patients receive the right care at the right time.
• Set the tone for a positive patient experience.

Skills

Strong customer service skills

Strong PC skills

Effective written communication

Effective verbal communication

Ability to multitask

Education

High School Degree or GED

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.

This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co‑pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Job Description

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza as a condition of employment.

Requirements

• Education – High School Degree or GED
• Experience – A minimum of 1 year of experience in a high-volume customer service‑related position.
• Skills and Knowledge – Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Pay Range

$20.00 - $26.92 per hour. The pay range listed for this position is the base hourly wage. Actual compensation may exceed the base rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices in accordance with the law.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled.