Medical Secretary

Beth Israel Lahey Health; Winchester (MA); On-site; USD 27,552 - 37,084; Full time

Job summary

A health care organization is seeking a frontline representative in Winchester, MA. This dynamic clerical position prioritizes excellent customer service with patients and staff. Responsibilities include registration, scheduling, and liaising with the healthcare team. A minimum of 1 year’s customer service experience and a high school diploma are required. The role offers a pay range of $20.00 - $26.92 per hour. BILH emphasizes a commitment to patient care and requires vaccination against influenza for employment.

Qualifications

• Minimum of 1 year of experience in a high-volume customer service role.
• Strong customer service skills are essential.

Responsibilities

• Perform various tasks including registration, scheduling, and billing.
• Act as a liaison between patients and the healthcare team.

Skills

Customer service skills

PC skills

Written communication

Verbal communication

Multitasking

Education

High School Degree or GED

Job description

Overview

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience.

Responsibilities

• Perform a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.
• Ensure that patients are able to receive the right care at the right time, acting as a key liaison between patients and the healthcare team.

Qualifications

• Education: High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service‑related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Job Details

• Pay Range: $20.00 - $26.92
• The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled