Medical Secretary - Oncology

Hartford HealthCare; Southington (CT); On-site; USD 34,000 - 52,000; Full time

Job summary

Hartford HealthCare in Connecticut is seeking a patient-focused Registration Specialist to warmly greet and register arriving patients and manage front-desk workflow.

The role requires a high school diploma, experience in a fast-paced medical office, knowledge of insurance requirements, and familiarity with Epic; strong MS Office skills are a plus. Travel to satellite offices may be required.

Qualifications

• High school diploma or equivalent required.
• Experience in a fast-paced medical office preferred.
• Epic experience preferred.
• Strong working knowledge of insurance requirements.
• Basic working knowledge of medical terminology.

Responsibilities

• Warmly greets and registers arriving patients
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
• Collects co-payments and office charges as needed and explains office payment billing policies to patients

Skills

Customer service

Communication skills

Insurance knowledge

Medical terminology

Travel to satellite offices

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Location Detail: 81 Meriden Ave Bradley Memoria (10003)

Shift Detail: Monday-Friday

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated services– all under one roof. Our system of care includes a truly integrated team with the most talented, experienced, and compassionate caregivers and physicians, backed by the latest cutting-edge technology.

Responsibilities

• Warmly greets and registers arriving patients
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
• Collects co-payments and office charges as needed and explains office payment billing policies to patients

Qualifications

Education: High school diploma or equivalent

• Experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Strong working knowledge of insurance requirements
• Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.