Medical Secretary - Multisite Travel and Patient Concierge

Rhode Island Medical Imaging; Warwick (RI); On-site; USD 38,000 - 46,000; Full time

Job summary

Rhode Island Medical Imaging in Warwick, RI seeks a Medical Secretary who will greet patients, collect demographics and insurance info, open patient accounts, and ensure accurate materials before examinations. The role requires coordination with Radiologists and staff, processing payments, scanning documents, supporting patient flow, and being willing to travel to other RI locations as needed.

The position emphasizes professional interaction with patients and physicians, privacy adherence, and

Qualifications

• Must be familiar with medical terminology.
• Bilingual Spanish and/or Portuguese highly preferred.
• Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist, and fellow employees.
• Organizational and analytical skills to compile and interpret data.

Responsibilities

• Greet and welcome patients; obtain demographic and insurance information; establish patient accounts; disclose policies; collect payments.
• Scan documents (license, insurance card, financial policy, referral slip, HIPAA) and update documentation in the system.
• Collect co-pays, deductibles, and outstanding balances; obtain credit card information for out-of-pocket expenses.
• Ensure accurate post charges and payments.
• Review incoming referrals relative to Scheduling.
• Coordinate and communicate with Radiologist, referring physicians, and staff as required.
• Ensure images/requisitions/billing info are correctly identified.
• Contact referring physician offices for authorizations and obtain previous reports/images as needed.
• Manage medical record and CD requests.
• Provide excellent customer service; be prompt and courteous when answering calls, greeting patients, and scheduling.
• Assist patients during, before, and after appointments.
• Remain flexible to perform duties at scheduled times and locations.

Skills

Medical terminology

Bilingual Spanish/Portuguese

Interpersonal skills

Organizational skills

Analytical skills

Customer service

Education

High school diploma

School of Medical Secretarial Sciences program

Job description

Rhode Island Medical Imaging in Warwick, RI seeks a Medical Secretary who will greet patients, collect demographics and insurance info, open patient accounts, and ensure accurate materials before examinations. The role requires coordination with Radiologists and staff, processing payments, scanning documents, supporting patient flow, and being willing to travel to other RI locations as needed.

The position emphasizes professional interaction with patients and physicians, privacy adherence, and