Medical Secretary - Float Pool - Melrose

Melrose Wakefield Hospital; Medford (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional to enhance operational efficiency. This role involves managing various administrative tasks, from scheduling appointments to handling patient inquiries, all while ensuring a professional environment. The ideal candidate will possess strong organizational skills and a basic understanding of healthcare operations. With a commitment to diversity and inclusion, this position offers a supportive atmosphere for growth and development within the healthcare sector. Join a team where your contributions will directly impact patient care and organizational success.

Qualifications

• High School diploma or equivalent required.
• At least one year of healthcare experience preferred.

Responsibilities

• Handle routine administrative duties for the Medical Office.
• Schedule appointments and maintain office records.
• Communicate with patients regarding financial responsibilities.

Skills

Computer literacy

Interpersonal skills

Customer service skills

Analytical skills

Organizational skills

Knowledge of medical terminology

Education

High School diploma

Associate's degree

Bachelor's degree

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization to achieve operational goals. It involves performing general administration duties such as document production, data recording, mail handling, report preparation, travel arrangements, appointment scheduling, inquiry response, data entry, and office equipment operation. The role supports daily business activities in a hands-on environment, primarily delivering support services under supervision. It requires basic knowledge of procedures and tools, typically gained through work experience or vocational education, working under moderate supervision with routine problem-solving and communication needs.

Job Overview

This position supports day-to-day secretarial, operational, and supply tasks at a single site, including planning, organizing, staffing, and scheduling for physician support.

Job Description

Minimum Qualifications:

• High School diploma or equivalent.
• At least one year of healthcare experience involving staffing and scheduling.

Preferred Qualifications:

• Associate's or Bachelor's degree.
• Three years of healthcare experience including staffing and scheduling.
• Medical transcription experience.

Duties and Responsibilities

The following are general duties; other tasks may be assigned:

• Handle routine administrative duties for the Medical Office.
• Verify insurance on registrations and educate patients about their insurance.
• Complete insurance authorizations and pre-certifications.
• Communicate with patients regarding financial responsibilities and collections.
• Schedule appointments and maintain office records.
• Obtain insurance billing information and keep abreast of policies.
• Act as receptionist, greet visitors, and maintain a professional environment.
• Manage documentation, patient follow-ups, and office supplies.
• Register patients, retrieve documentation, and submit insurance information.
• Communicate with patients, physicians, and insurance companies about authorizations.
• Determine procedure costs, educate patients on coverage options, and handle payments.
• Ensure financial and collection accuracy, and handle monies appropriately.
• Provide patient education on office guidelines.

Physical Requirements

• Frequent sitting, occasional standing, lifting 10-15 lbs.
• Exposure to typical office conditions.
• Manual dexterity for computer use, visual and auditory ability for report reading and instructions.

Skills & Abilities

• Computer literacy, interpersonal and customer service skills.
• High tact due to frequent interactions.
• Understanding of healthcare expenses, billing, revenue, and reimbursement.
• Analytical skills, team leadership, and decision-making.
• Strong organizational skills, attention to detail, knowledge of medical terminology.
• Ability to work independently, prioritize, be flexible, and self-motivated.

Tufts Medicine is committed to diversity and inclusion. We provide reasonable accommodations for applicants with disabilities. Contact us at [e-mail] for assistance.