Medical Secretary - Float Pool - Melrose

Home Health Foundation; Medford (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional to enhance operational efficiency within a healthcare setting. This role is pivotal in managing daily office tasks, from scheduling appointments to handling patient inquiries, ensuring seamless communication between patients, physicians, and insurance providers. The ideal candidate will possess strong organizational skills and a solid understanding of healthcare processes, enabling them to navigate complex situations with ease. Join a team committed to providing exceptional service and support in a dynamic environment where your contributions will directly impact patient care and organizational success.

Qualifications

• One year of healthcare experience required, including staffing and scheduling.
• Basic knowledge of procedures and tools from work experience or vocational education.

Responsibilities

• Handle routine administrative duties for the Medical Office.
• Schedule appointments and maintain office records and files.
• Communicate with patients regarding insurance and financial responsibilities.

Skills

Computer proficiency

Interpersonal skills

Customer service skills

Organizational skills

Knowledge of medical terminology

Ability to analyze and develop recommendations

Education

High School diploma

Associate’s degree

Bachelor’s degree

Tools

Practice Management System

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization to achieve operational goals. Responsibilities include producing documents, recording, sorting, filing information, handling mail, preparing routine reports, making travel arrangements, scheduling appointments, responding to inquiries, data entry, and operating office equipment. It is an organizational support or clerical role, often operating in a 'hands-on' environment, primarily delivering support services under supervision. The role requires basic knowledge of procedures and tools, obtained through work experience or vocational/technical education, and involves routine problem-solving and communication that may require explanation or interpretation.

Job Overview

This position supports daily secretarial tasks, routine office operations, supply ordering, and other operational duties for a single site. It involves planning, organizing, assigning, and directing staffing needs, including scheduling work for physician support assignments.

Minimum Qualifications

• High School diploma or equivalent
• One (1) year of experience in healthcare, including staffing and scheduling

Preferred Qualifications

• Associate’s or Bachelor’s degree
• Three (3) years of healthcare experience, including staffing and scheduling
• Medical transcription experience

Duties and Responsibilities

The following are general duties; other responsibilities may be assigned:

1. Handle routine administrative duties for the Medical Office.
2. Verify insurance on registrations and educate patients on their insurance status.
3. Complete insurance authorizations and pre-certifications for procedures.
4. Communicate with patients regarding financial responsibilities and collections.
5. Secure and post monies collected, ensuring accuracy.
6. Schedule appointments for various visits and procedures.
7. Maintain office records and files, reviewing for accuracy.
8. Obtain insurance billing information and stay updated on policies.
9. Act as receptionist, greeting visitors and maintaining a professional environment.
10. Route patient documentation appropriately.
11. Manage patient tasks, including scheduling follow-ups.
12. Order and maintain office supplies and equipment.
13. Register patients in the Practice Management System.
14. Retrieve and submit medical documentation for insurance review.
15. Communicate with patients, physicians, and insurance companies about authorizations.
16. Determine procedure costs and educate patients on coverage and payment options.
17. Collect payments, provide receipts, and reconcile collections.
18. Turn in monies to the cashier and balance records.
19. Provide patient education regarding office guidelines.

Physical Requirements

• Frequent sitting, occasional standing, lifting 10-15 lbs.
• Exposure to office-related dust and discomforts.
• Manual dexterity for keyboard use.
• Ability to see and read reports and screens.
• Ability to hear instructions from staff.

Skills & Abilities

• Proficiency in computer applications and learning new software.
• Excellent interpersonal and customer service skills.
• High tact due to frequent interactions.
• Understanding of healthcare expenses, billing, and reimbursement.
• Ability to analyze, develop recommendations, and lead teams.
• Strong organizational skills with attention to detail.
• Knowledge of medical terminology.
• Ability to work independently and prioritize tasks.
• Self-motivated and flexible in work assignments.

Tufts Medicine is committed to diversity and inclusion. We provide reasonable accommodations for individuals with disabilities. Contact us at [e-mail] for assistance.