Medical Secretary - Family Practice - Medford

Melrose Wakefield Hospital; Medford (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Support Specialist to enhance operational efficiency. This role is pivotal in managing daily administrative tasks, including scheduling, patient interactions, and insurance processing. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational skills and a customer-focused approach. Join a team where your contributions will directly impact patient care and operational success, all while growing your career in the healthcare sector.

Qualifications

• Requires a High School diploma or equivalent and one year of healthcare experience.
• Preferred qualifications include an Associate's or Bachelor's degree.

Responsibilities

• Handle routine administrative duties in the Medical Office.
• Schedule appointments and maintain office records.
• Communicate with patients regarding financial responsibilities.

Skills

Computer literacy

Interpersonal skills

Customer service skills

Organizational skills

Knowledge of medical terminology

Ability to analyze and develop recommendations

Education

High School diploma

Associate's degree

Bachelor's degree

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization to achieve operational goals. It involves general administration duties such as producing documents, recording and filing information, handling mail, preparing reports, making travel arrangements, scheduling appointments, responding to inquiries, data entry, and operating office equipment. The role supports daily business activities in a hands-on environment, primarily delivering support services under supervision. It requires basic knowledge of procedures and tools, typically gained through work experience or vocational education, and involves routine problem-solving and communication.

Job Overview

This position supports daily secretarial, office, supply ordering, and operational tasks for a single site, including planning, organizing, and staffing. It involves scheduling work for physician support and managing operational workflows.

Minimum Qualifications

• High School diploma or equivalent.
• One (1) year of healthcare experience, including staffing and scheduling.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Three (3) years of healthcare experience, including staffing and scheduling.
• Medical transcription experience.

Duties and Responsibilities

The listed duties are general and not exhaustive; other duties may be assigned.

• Handle routine administrative duties in the Medical Office.
• Verify insurance and educate patients about their insurance status.
• Complete insurance authorizations and pre-certifications.
• Communicate with patients regarding financial responsibilities and collections.
• Schedule appointments and maintain office records.
• Obtain insurance billing information and stay updated on policies.
• Greet and direct patients, visitors, and vendors, maintaining professionalism.
• Manage documentation and patient correspondence.
• Schedule follow-up appointments and order office supplies.
• Register patients in the system and process insurance documentation.
• Communicate with patients, physicians, and insurance companies regarding authorizations.
• Determine procedure costs, educate patients on financial options, and collect payments.
• Balance collections and post to patient accounts, turn in monies to cashier.
• Provide patient education on office guidelines.

Physical Requirements

• Frequent sitting, occasional standing, lifting 10-15 lbs.
• Exposure to dust and typical office discomforts.
• Manual dexterity for keyboard use, visual and auditory ability to read reports and hear instructions.

Skills & Abilities

• Computer literacy, including word processing and spreadsheets.
• Excellent interpersonal, customer service, and telephone skills.
• High tact due to frequent interactions.
• Understanding of healthcare expenses, billing, revenue, and reimbursement.
• Ability to analyze, develop recommendations, and lead teams.
• Strong organizational skills, attention to detail, and knowledge of medical terminology.
• Ability to work independently, prioritize, and be flexible.
• Self-motivated.