Medical Secretary

Beth Israel Lahey Health; Tewksbury (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Secretary to join their team. In this vital role, you will be the first point of contact for patients, ensuring high standards of customer service and effective communication. Your responsibilities will include managing phone interactions, scheduling appointments, and handling billing tasks, all aimed at enhancing the patient care experience. Join a team of over 35,000 professionals committed to making a difference in people's lives, where your skills and compassion will contribute to the well-being of the community.

Qualifications

• 1 year of experience in a high-volume customer service position.
• Strong communication skills and ability to multitask.

Responsibilities

• Manage phone interactions and patient registration.
• Schedule appointments and collect co-pays.

Skills

Customer Service Skills

PC Skills

Written Communication

Verbal Communication

Multitasking

Education

High School Degree or GED

Job description

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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary:

BILH Primary Care offers a role where you can truly make a difference. As a frontline representative, you will uphold high standards of customer service in all interactions with patients and staff. This position shapes the first impression of the office and influences the patient care experience by managing phone interactions, registration, scheduling, co-pay collection, billing, and appointment confirmation calls. Your role is vital in ensuring patients receive the right care at the right time.

Minimum Requirements:

• High School Degree or GED
• At least 1 year of experience in a high-volume customer service position
• Strong customer service skills
• Proficient PC skills
• Effective written and verbal communication skills
• Ability to multitask

Additional Information:

As a healthcare organization, Beth Israel Lahey Health is committed to caring for and protecting our patients, colleagues, and communities. All staff are required to be vaccinated against influenza and COVID-19 as a condition of employment. Learn more about this requirement.

We are a team of over 35,000 professionals including nurses, doctors, technicians, therapists, researchers, and educators, all dedicated to making a difference in patients' lives. Your skills and compassion can help us grow stronger.

We are an Equal Opportunity Employer/Veterans/Disabled.