Medical Secretary-Billerica

Beth Israel Lahey Health; Billerica (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a front desk clerical associate in Massachusetts to be the first point of contact for patients. You will handle phone calls, patient registration, scheduling, co-pay collection, billing support, and appointment confirmations to ensure a smooth patient experience.

The role emphasizes high-volume customer service, accuracy, and clear communication, contributing to timely and accurate care delivery.

Qualifications

• Education - High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsibilities

• Phone interactions.
• Registration and scheduling.
• Co-pay collection and billing.
• Appointment confirmation calls.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.

Job Description

This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Requirements

• Education - High School Degree or GED
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Pay Range

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled