Medical Secretary

CMPI Coastal Medical Physicians, Inc., d/b/a Brown Health Medical Group Primary Care; Smithfield (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a friendly front desk associate to support physicians and staff in Smithfield, RI. You will handle phones, appointment scheduling, patient check-in/out, and coordination of referrals, while delivering superior customer service and protecting patient information.

Ideal candidates will have a high school diploma, basic computer skills, and at least six months of medical office experience.

Qualifications

• High school diploma required. Basic computer skills and knowledge of medical terminology expected.
• Must have excellent communication and customer service skills and demonstrate sensitivity to patients and families.
• Six months' experience in a medical office preferred.

Responsibilities

• Answer phones and schedule appointments.
• Check in/out patients and coordinate specialist appointments.
• Collect patient balances, copays, and payments.
• Verify demographics and insurance information for every patient.
• Assist patients with Kiosk sign in and ensure data privacy.

Skills

Customer service

Phone handling

Medical terminology

Organization

Education

High school diploma

Job description

SUMMARY:

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients


• Collects patient balances, copays, and credit cards at time of service


• Reviews lists of patients who need appointments and calls to schedule when due


• Verifies demographics and insurance carrier information for every patient


• Assists patients with Kiosk sign in


• Complies with OSHA and DOH standards


• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations


• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information


• Provides superior customer service and outstanding patient care


• Attends meetings/workshops as they relate to current position and office workflows


• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

• BASIC KNOWLEDGE: High school diploma required. Basic computer skills and knowledge of medical terminology required. Must be very organized. Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.


• EXPERIENCE: Six months' experience in a medical office.

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Smithfield-900 Douglas Pike - 900 Douglas Pike Smithfield, Rhode Island 02917

Work Type: 8-5

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation's first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state's largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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