Medical Secretary

Lakeshore Bone & Joint Institute; Chesterton (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in northwest Indiana is seeking a Medical Secretary to join their team. This role is essential for delivering compassionate patient care, requiring strong communication skills and the ability to thrive in a busy environment. The Medical Secretary will manage patient interactions, schedule appointments, and support the healthcare team in various administrative tasks. If you have a passion for helping others and meet the qualifications, we invite you to apply.

Qualifications

• Minimum 1-year experience in a medical practice or orthopedic clinic.
• Healthcare background including medical terminology.

Responsibilities

• Answer and direct calls, register new patients, verify insurance info.
• Schedule and manage patient appointments and referrals.
• Complete clerical duties and maintain patient charts.

Skills

Integrity

Teamwork

Communication

Time Management

Attention to Detail

Problem-Solving

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Job description

Join to apply for the Medical Secretary role at Lakeshore Bone & Joint Institute

As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are committed to delivering exceptional, compassionate care to help patients keep moving and enjoy their lives. Patient care is our top priority, and our medical secretaries are vital in providing quality, compassionate service. The role requires emotional intelligence and the ability to thrive in a busy environment. The medical secretary will work for specific doctors, answering calls and scheduling appointments, collaborating with physicians, nurses, medical assistants, and other staff.

Essential Functions

1. Use phone systems to answer and direct calls promptly; maintain digital literacy essential for patient care.
2. Register new patients and verify demographic and insurance info for returning patients.
3. Verify insurance eligibility one day prior to scheduled appointments.
4. Triages patient concerns and forwards them appropriately.
5. Schedule, reschedule, and update patient appointments and clinic schedules.
6. Maintain knowledge of LBJI department functions and communicate with other departments as needed.
7. Complete clerical duties, including disability paperwork and attorney scheduling, within five business days.
8. Manage referrals, including scheduling and completing necessary documentation.
9. Document refill requests, concerns, voicemails, and communications in patient charts.
10. Perform other duties as assigned.

Skills & Abilities

• Integrity and accountability
• Responsible decision-making
• Adaptability and flexibility
• Teamwork
• Analytical and problem-solving skills
• Ethical reasoning
• Attention to detail
• Time management and prioritization
• Excellent communication skills
• Confidentiality and HIPAA compliance
• Professionalism and strong work ethic

Qualifications

• High school diploma or equivalent
• Minimum 1-year experience in a medical practice or orthopedic clinic
• Healthcare background including medical terminology
• Proficiency with MS Office and Outlook

Physical Requirements

Prolonged sitting/standing, working beyond 8 hours, handling physical tasks including lifting up to 50 lbs., and visual acuity requirements. Accommodations available for disabilities.

Work Environment

Office setting with frequent contact with patients and staff. May involve stressful situations and interruptions.

Compliance

Adherence to policies, procedures, and training, with reporting of non-compliance.

EEO Statement

Equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, or veteran status.