Medical Secretary

Illinois Bone & Joint Institute; Chicago (IL); On-site; Full time

Job summary

A leading healthcare provider in Chicago seeks a Clinical Coordinator to facilitate communication between physicians and patients. The role involves appointment scheduling, managing phone calls, and ensuring smooth patient care delivery. Ideal candidates possess strong communication skills and a helpful attitude. This full-time position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Typing speed of 40 wpm with good spelling.
• Basic medical terminology knowledge.
• Valid Illinois Driver’s License.

Responsibilities

• Acts as a liaison between physician and patients/families.
• Schedules appointments for new and established patients.
• Handles physician-related phone calls and correspondence.

Skills

Typing

Computer Literacy

Verbal Communication

Written Communication

Interpersonal Skills

Education

High school diploma or equivalent

Job description

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Summary

The Clinical Coordinator acts as a liaison between their assigned physician and patients/families, staff, primary care physicians and other specialists, attorneys, vendors, etc. This role ensures that physician schedules are in accordance with their protocols/needs and that the schedule provides for a smooth and effective delivery of patient care. It also involves coordinating incoming physician-related phone calls and assisting the physician in personal responsibilities to meet professional requirements.

Job Type

Full-time

Description

The Clinical Coordinator acts as a liaison between their assigned physician and patients/families, staff, primary care physicians and other specialists, attorneys, vendors, etc. This role ensures that physician schedules are in accordance with their protocols/needs and that the schedule provides for a smooth and effective delivery of patient care. It also involves coordinating incoming physician-related phone calls and assisting the physician in personal responsibilities to meet professional requirements.

Responsibilities

• Physician Liaison Activities
• Responds to incoming phone calls and determines the best method for resolution of caller’s needs through the identification of the most appropriate respondent (physician, physician assistant, clinical/nursing staff, etc.). Channels requests appropriately to ensure resolution.
• Secures charts related to diagnostic tests, therapy reports, etc., and discusses issues with physicians. Relates physician information back to patient/requestor. Completes chart notes as appropriate.
• Appointment Scheduling
• Registers and assists in scheduling appointments for new and established patients.
• Arranges legal depositions, ensuring patient records are available prior to the deposition.
• Correspondence/Clerical Functions
• Prepares charts before clinic hours; ensures they are complete with all documentation needed by the physician. Obtains test results, dictation, or other documentation before clinic hours.
• Sends prescriptions, return to work notes, gym notes, etc., as requested.
• Composes and types non-patient visit letters/correspondence for the physician.
• Handles physician/department mail.
• Provides updates to workers’ compensation carriers on patients.
• Completes forms for handicap parking permits, jury duty, school/physical education excuses, disability, etc.
• Prepares physicians on call schedules and coordinates schedule changes.
• Secures releases and copies of medical information for patient pick-up, monitors report mailing.
• Maintains physician credentials and CME credits files.
• Other functions as assigned, including special projects and securing insurance pre-certifications.
• Handles payments related to depositions and subpoenas, completing forms for the Revenue Cycle department.

Requirements

• High school diploma or equivalent.
• Typing speed of 40 wpm with good spelling.
• Computer literacy and knowledge of business software.
• Basic medical terminology knowledge.
• Proficient in verbal and written English communication.
• Excellent phone and interpersonal skills.
• Ability to work in a fast-paced environment.
• Helpful attitude and good sense of humor.
• Valid Illinois Driver’s License.

Physical Requirements/Work Environment

• Primarily indoor work.
• Extended periods of sitting.
• Ability to hear and speak English effectively.
• Repetitive hand movements for data entry.
• Occasional outdoor travel via automobile.

Salary

$21-$25 per hour, based on experience