Medical Screener - Reception Technician (Customer Service)

CSL Plasma Inc.; Orlando (FL); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking organization dedicated to improving lives through plasma donation. As a Medical Screener - Reception Technician, you'll play a vital role in ensuring donor safety and comfort while conducting essential health screenings. This part-time position allows you to engage with the community and make a meaningful impact. You'll be responsible for greeting donors, guiding them through the screening process, and maintaining accurate records. If you're passionate about customer service and want to be part of a team that values diversity and inclusion, this opportunity is perfect for you. Embrace the chance to work in a supportive environment where your contributions truly matter.

Qualifications

• 3+ months experience in clerical or customer service roles preferred.
• Ability to perform basic math calculations is essential.

Responsibilities

• Greet donors and conduct registration procedures for plasma donation.
• Assist in health screening and maintain donor data confidentiality.
• Promote safety and maintain a clean work environment.

Skills

Customer Service

Basic Math Calculations

Bilingual Skills

Education

High School Diploma or Equivalent

Job description

Medical Screener - Reception Technician (Customer Service)

Apply locations Americas, US-FL, Wilton Manors 073, CSL Plasma

Time type Part time

Posted on: Posted Yesterday

Time left to apply: End Date: June 30, 2025 (30+ days left to apply)

Job requisition id: R-244082

Responsibilities:

1. Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
2. In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
3. Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
4. May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
5. May answer the telephone and answer callers question or transfer call to appropriate staff member.
6. Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform other job-related duties as assigned.

Qualifications:

1. High school diploma or equivalent required.
2. Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
3. Must be able to perform basic math calculations.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Our Benefits

For more information on CSL Plasma benefits visit cslbenefits.com/cslp.

About CSLPlasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.