Remote Pharmacy Technician - Illinois, Florida, Indiana & Wisconsin

TalentWorldGroup Plc.; Orlando (FL); Remote; USD 39,000 - 50,000; Full time

Job summary

A leading company in remote staffing solutions is seeking Remote Pharmacy Technicians licensed in Illinois to support healthcare clients. The role involves customer service, order management, and compliance with regulations. Ideal for professionals with pharmacy support experience.

Benefits

Career growth and development potential

Gamification program

Qualifications

• 2 to 4 years of experience in customer service or call center environments.
• Strong written and verbal communication skills in English and Spanish.

Responsibilities

• Serve as the primary point of contact for order fulfillment and customer inquiries.
• Manage incoming orders via phone, fax, web, or electronic systems.
• Ensure compliance with relevant regulatory procedures.

Skills

Customer Service

Communication

Multitasking

Education

Illinois Pharmacy Technician License

Job description

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Location: Remote (Must reside in FL, IN, IL, or WI)

Application Deadline: May 30, 2025

About TalentWorldGroup

Think Global Expect Amazing. TalentWorldGroup is a revolutionary multilingual contact center. We're on a mission to reinvent home-based work and build the workplace of the future. As a people-focused company, we specialize in premium remote staffing solutions for global clients.

Position Overview

We are currently hiring Remote Pharmacy Technicians licensed in Illinois, fluent in English and with a high level of Spanish, located in either Illinois, Wisconsin, Indiana, or Florida to support a leading client in the healthcare industry. This is a fully remote, work-from-home opportunity ideal for professionals with a background in pharmacy support, customer service, and healthcare logistics.

Key Responsibilities

• Serve as the primary point of contact for order fulfillment and customer inquiries, including returns, credits, and product delivery.
• Manage incoming orders via phone, fax, web, or electronic systems.
• Handle exceptions, investigate service issues, and resolve complex customer concerns using sound judgment.
• Track shipments, manage order exceptions, and coordinate product availability and backorders.
• Collaborate with manufacturing and distribution teams to meet delivery expectations.
• Set up new customer accounts, document service requirements, and maintain accurate records.
• Ensure compliance with relevant regulatory procedures at the federal and state levels.
• Provide high-quality communication with patients, providers, and other healthcare professionals.
• Support service team performance by participating in training and mentoring new hires, as needed.
• Uphold metrics-based performance standards and support continuous improvement initiatives.

Requirements

• An active Illinois Pharmacy Technician License is preferable, but if licensed elsewhere, we will help you to obtain one before training begins
• Reside in Florida, Indiana, Illinois, or Wisconsin

Qualifications

• 2 to 4 years of experience in customer service, supply chain, or call center environments (U.S.-based)
• Strong written and verbal communication skills with fluent English and high-level Spanish
• Excellent organizational and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong orientation towards metrics and KPIs
• Experience interacting professionally with patients, RNs, and medical personnel
• Schedule: Monday to Friday, 9:00 AM 5:00 PM EST

Production Schedule

• Operating Hours: Monday to Friday, 8:00 AM 6:00 PM EST
• Minimum Weekly Hours: 30 (up to 40)
• Training Rate: $18/hour
• Post-Training Rate: $20/hour
• Fully remote, home-based work environment
• Long-term project-based opportunities
• Career growth and development potential
• Long-term cooperation agreement
• Gamification program (make more money, get holiday paid hours)
• If you are a licensed pharmacy technician with a commitment to delivering exceptional service in a virtual setting, we invite you to apply today.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Outsourcing/Offshoring

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