Medical Screener - Reception Technician (Customer Service)

CSL; Mesquite (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Medical Screener - Reception Technician, where you'll play a crucial role in the plasma donation process. This position involves greeting donors, conducting vital health screenings, and educating them about the donation process. You'll work in a fast-paced environment, ensuring safety and compliance while providing exceptional customer service. If you're passionate about healthcare and helping others, this is the perfect opportunity to make a meaningful impact in your community while enjoying benefits like paid sick leave and a 401(k) plan.

Benefits

Paid Sick Leave

401(k) Plan

Qualifications

• Minimum three months experience in clerical, customer service, or healthcare-related roles.
• Ability to perform basic math calculations.

Responsibilities

• Assist qualified donors in completing the screening process.
• Educate new donors on plasma donation and address questions.
• Accurately record donor data in electronic systems.

Skills

Customer Service

Basic Math Calculations

Communication Skills

Education

High School Diploma

Job description

Medical Screener - Reception Technician (Customer Service)

Join to apply for the Medical Screener - Reception Technician (Customer Service) role at CSL.

Job Description Summary

Responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for plasma pheresis.

Job Responsibilities

1. Assist qualified donors in completing the screening process, including health history assessment, medical questions, and health screening procedures such as blood pressure, pulse, weight, temperature, and finger stick for hematocrit and protein levels.
2. Educate new donors on plasma donation, screening processes, health tests, policies, nutrition, and address donor questions.
3. Register donors and transfer donors as needed after training.
4. Answer phone calls and direct inquiries appropriately.
5. Monitor donors during and after pheresis for adverse reactions and notify staff if needed.
6. Report donor flow issues to supervisors.
7. Accurately record donor data in electronic systems.
8. Understand policies related to hyper immune programs if applicable.
9. Maintain a clean, organized work environment and ensure supplies are available.
10. Follow all safety and confidentiality policies.
11. Cross-train in other areas as needed and perform additional duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum three months experience in clerical, customer service, or healthcare-related roles.
• Ability to perform basic math calculations.

Working Conditions

• Ability to follow instructions and observe safety protocols.
• Proficient in communication, able to see and speak with customers, and operate equipment.
• Stand and walk frequently, reach and bend, and lift up to 25 pounds occasionally.
• Work in a fast-paced environment with potential exposure to chemicals, extreme temperatures, and bloodborne pathogens.
• Wear PPE as required and work overtime when necessary.

CSL is an equal opportunity employer. We encourage qualified candidates to apply, and note that immediate openings may not be available. Benefits include paid sick leave and participation in the 401(k) plan. For more information, visit https://cslbenefits.com/cslp. Learn more about CSL Plasma and our commitment to diversity and inclusion on our website.