Medical Scheduling Supervisor

DaMar Staffing; Georgia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision plans

Supplemental insurance plans

401K match plan with up to 4%

Job summary

Pandya Medical Center in North Atlanta is seeking a Scheduling Lead to manage daily operations of the scheduling department and lead a team of schedulers.

The role focuses on accurate appointment scheduling, staff development, and cross-department coordination to ensure a seamless patient experience. In-office, full-time position with opportunities for growth and highlighted by strong benefits.

Qualifications

• 2-3 years of experience supervising a medical scheduling team.
• Strong customer service background.
• High School Diploma or equivalent (required).
• Strong communication and leadership abilities.
• Proficient in Google Suite (Docs and Sheets).
• Experience with AthenaHealth EHR preferred or other EHR systems such as Epic or eClinicalWorks.
• Ability to manage multiple tasks in a fast-paced environment.
• Calm, compassionate, and solution-focused under pressure.
• Knowledge of HIPAA compliance and patient confidentiality practices.
• Excellent problem solving, leadership, and customer service skills.

Responsibilities

• Supervise, support, and assign duties to the scheduling team.
• Ensure accuracy and consistency in daily provider schedules across all PMC locations.
• Handle escalated patient inquiries via phone, portal, or email with professionalism and empathy.
• Assist with hiring, onboarding, and ongoing training of scheduling staff.
• Monitor team performance and provide coaching, feedback, and performance evaluations.
• Communicate protocol and procedural updates across departments.
• Act as the primary point of contact for scheduling-related issues, including coordination with IT and phone vendors during service disruptions.
• Prepare and analyze scheduling reports to assist in staffing and operational decisions.
• Enforce attendance policies and approve time-off requests.
• Travel to other office locations as needed.

Skills

Customer service

Leadership

Communication

HIPAA compliance

multitask

Education

High School Diploma or equivalent

Tools

AthenaHealth EHR

Epic

eClinicalWorks

Job description

About Us

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center.

Job Summary

We are seeking a dedicated Scheduling Lead to manage the daily operations of our scheduling department. This role is responsible for executing all core scheduling tasks while also providing leadership and support to a team of schedulers. The Scheduling Lead plays a critical role in ensuring patient appointments are scheduled accurately and efficiently, contributing to a seamless patient experience. If you are organized, proactive, and committed to delivering high-quality patient care, this is an excellent opportunity to lead within a dynamic and growing medical practice.

Duties and Responsibilities

• Supervise, support, and assign duties to the scheduling team.
• Ensure accuracy and consistency in daily provider schedules across all PMC locations.
• Handle escalated patient inquiries via phone, portal, or email with professionalism and empathy.
• Assist with hiring, onboarding, and ongoing training of scheduling staff.
• Monitor team performance and provide coaching, feedback, and performance evaluations.
• Communicate protocol and procedural updates across departments.
• Act as the primary point of contact for scheduling-related issues, including coordination with IT and phone vendors during service disruptions.
• Prepare and analyze scheduling reports to assist in staffing and operational decisions.
• Enforce attendance policies and approve time-off requests.
• Travel to other office locations as needed.

Qualifications and Skills

• Ideal candidates will have a minimum of 2-3 years of experience supervising a medical scheduling team.
• Strong customer service background required.
• High School Diploma or equivalent (required).
• Strong communication and leadership abilities.
• Proficient in Google Suite (Docs and Sheets).
• Experience with AthenaHealth EHR is preferred or other similar EHR systems such as Epic, or eClinicalWorks.
• Ability to manage multiple tasks in a fast-paced environment.
• Calm, compassionate, and solution-focused under pressure.
• Knowledge of HIPAA compliance and patient confidentiality practices.
• Excellent problem solving, leadership, and customer service skills.

Schedule

Full-time In Office Monday to Friday

Benefit Eligibility

• Health insurance
• Dental and Vision plans
• Supplemental insurance plans
• 401K match plan with up to 4% by Pandya Medical Center