Experienced Medical Scheduler

Pandya Medical Center - Johns Creek, GA; Duluth (GA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Aetna Health insurance

Aetna Dental and Vision plans

401K match plan

Paid Time Off

Job summary

Pandya Medical Center in Duluth, GA, seeks a dedicated customer service representative to schedule patient appointments and handle incoming calls. This role requires strong communication skills and a commitment to patient satisfaction.

The ideal candidate should possess a High School Diploma and preferably have previous medical practice experience. Benefits include Aetna health insurance, paid time off, and a 401K matching plan. Join our compassionate team at Pandya Medical Center!

Qualifications

• Minimum High School Diploma required.
• Experience working with the public and strong communication skills.
• Previous medical practice experience strongly preferred.

Responsibilities

• Schedule patient appointments and manage incoming calls.
• Provide excellent customer service to patients and family members.
• Update patient demographics and verify account information.
• Assist in distribution of faxes and scans in EMR.

Skills

Customer service principles and techniques

Computerized scheduling systems

Microsoft Word and Excel

Healthcare EMR

Effective communication

Multitasking

Calm communication under pressure

Education

High School Diploma

Job description

Culture and Values:

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

Essential Duties and Responsibilities:

• Scheduling patient appointments
• Answers incoming calls within three rings
• Provide excellent customer service to patients and family members.
• Communicate in a manner consistent with positive patient relations.
• Independently recognize, interpret, and evaluate situations and their level of urgency.
• Update patient demographics
• Verify patient account and insurance information.
• Manage and respond answering service messages and requests
• Collecting balances, if not collected, advise the balance will be due at the time of service.
• Verify Eligibility, if there is an issue with eligibility, obtain updated information while scheduling appointment.
• If requested provider not available, offers to accommodate on another provider schedule
• Keeps record of number of calls managed and addressed to the highest customer satisfaction.
• Assists in distribution of faxes and scans throughout the day in EMR.
• Scans reports / paperwork as needed into the EMR.
• Informs manager of any problems and possible alternative solutions.
• Maintains a clean work area
• Papers are filed and or stored in orderly fashion

Other miscellaneous tasks could include:

• Assist with the orientation and training of other employees.
• Perform other duties and tasks as assigned by Providers, Office Managers, and/or Scheduling Supervisor.
• Traveling to other locations as needed

Knowledge, Skills and Abilities:

• Knowledge of customer service principles and techniques.
• Knowledge of computerized scheduling systems.
• Knowledge of common office computer programs; Word, Excel, Internet.
• Knowledge of healthcare EMR preferred.
• Skill in communicating effectively with patients, clinics, and coworkers.
• Ability to multitask effectively.
• Ability to communicate calmly and compassionately in a high-volume call center.
• Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.
• Must be able to work independently or as part of a team.

Education and Experience Required:

• Minimum High School Diploma
• Experience working with the public; ability to demonstrate strong communication and customer service skills
• Previous medical practice experience strongly preferred

Salary range: $18.00 - 20.00/hr

Benefit Eligibility - After 90 day waiting period

• Aetna Health insurance
• Aetna Dental and Vision plans
• Aflac Supplementalinsurance plans
• 401K match plan with up to 4% by Pandya Medical Center
• Paid Time Off