Medical Scheduling & Records Coordinator

Family Health Center; Marshfield (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

Family Health Center in Marshfield, WI is seeking an Appointment and Business Assistant to be the first point of contact for patients and customers, both in person and by phone. You will schedule appointments, assist with check-in/out, and coordinate records while ensuring accurate information flow.

This role supports billing, insurance data collection, and HIPAA-compliant handling of records, releases of information, and front-desk duties with reliability and professional communication.

Qualifications

• High School diploma or equivalent.
• Excellent written and verbal communication skills; keyboard, computer, and telephone proficiency.
• Preferred six months’ experience in a medical or dental facility with direct patient contact.
• Preferred Associate’s degree in health information management, admin assistant/medical secretary or related field.

Responsibilities

• Schedule, register, check in/out, and coordinate appointments.
• Screen and route incoming calls; support cross-department communication.
• Gather patient information and update insurance and demographics.
• Process Release of Information (ROI) requests per HIPAA and policies.
• Assist front desk and greet patients, ensuring accurate records.
• Maintain provider schedules and ensure timely attendance.
• Handle payments, reconcile deposits, and monitor payment plans.
• Index scanned documents into EHR/records systems.

Skills

Communication

Customer service

Administrative skills

Medical receptionist

Education

High School diploma or equivalent

Associate’s degree in health information management or related field

Tools

EHR software

Job description

Family Health Center in Marshfield, WI is seeking an Appointment and Business Assistant to be the first point of contact for patients and customers, both in person and by phone. You will schedule appointments, assist with check-in/out, and coordinate records while ensuring accurate information flow.

This role supports billing, insurance data collection, and HIPAA-compliant handling of records, releases of information, and front-desk duties with reliability and professional communication.