Medical Scheduling Coordinator (Outbound Calls)

Optima Medical; Arizona; Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Optima Medical in Arizona is seeking a Medical Scheduling Coordinator to manage high-volume outbound calls for scheduling primary care visits. You will schedule appointments based on provider availability and clinic location, and provide patients with location, hours and service information.

The role involves coordinating urgent scheduling, ensuring HIPAA compliance, and meeting targets for calls, conversions and satisfaction.

Qualifications

• Excellent communication, problem-solving and customer service skills.
• Ability to multitask, stay organized, and perform well in a high-volume setting.

Responsibilities

• Make high-volume outbound calls to patients needing to schedule primary care appointments.
• Schedule appointments accurately based on provider availability and clinic location.
• Ensure appropriate scheduling for various appointment types.
• Provide information about locations, providers, clinic hours, services, and visit preparation.
• Coordinate urgent scheduling needs with clinic teams.
• Meet performance metrics such as calls per day, appointment conversion rate, scheduling accuracy, and patient satisfaction.
• Maintain patient confidentiality and adhere to HIPAA standards.

Skills

Communication

Problem-solving

Customer service

Multitasking

Organization

Spanish language

Education

High school diploma or equivalent

Tools

eClinicalWorks (ECW)

Job description

Medical Scheduling Coordinator (Outbound Calls)

About Optima Medical:

Optima Medical is an Arizona-based medical group consisting of 34 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.

*This position will transition to a remote work arrangement following the completion of training at our Scottsdale office; however, all candidates must reside in Arizona to be considered

Responsibilities:

Make high-volume outbound calls to patients needing to schedule primary care appointments.

Schedule appointments accurately based on provider availability and clinic location

Ensure appropriate scheduling for various appointment types

Provide information about locations, providers, clinic hours, services, and visit preparation.

Communicate with different clinic teams to coordinate urgent scheduling needs

Meet performance metrics such as calls per day, appointment conversion rate, scheduling accuracy, and patient satisfaction

Maintain patient confidentiality and adhere to HIPAA standards

Skills & Qualifications:

1+ year of experience in primary care, medical scheduling, or a healthcare call center preferred.

High school diploma or equivalent required; medical administrative training a plus

Hands-on experience using eClinicalWorks (ECW)strongly preferred

Excellent communication, problem-solving, and customer service skills

Ability to multitask, stay organized, and perform well in a high-volume setting

Positive attitude and team-oriented mindset

Bilingual (Spanish) is a strong plus

Why Join Our Team?

Leadership and mentoring

Completive pay and benefits (medical/vision/dental/401k/PTO/paid holidays)

Supportive and positive work environment