Medical Scheduler

Associates In Medical Imaging, LLC; Youngstown (OH); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Associates in Medical Imaging, LLC is seeking a Medical Scheduler to coordinate appointments, maintain patient and insurance information, and keep provider schedules current. The role requires professionalism, attention to detail, and protecting confidential health information while delivering a positive patient experience.

Essential duties include scheduling across providers, updating demographics and insurance data, assisting patients with forms, and coordinating with multiple teams to ensure

Qualifications

• High school diploma or equivalent required.
• Experience in medical scheduling or a high-volume administrative environment preferred.
• Ability to use EHR, scheduling, telephone, email, and standard office software; willingness to learn systems.
• Knowledge of medical terminology, insurance processes, referrals, and authorizations preferred.
• Clear verbal and written communication skills and discretion with confidential information.

Responsabilités

• Schedule, confirm, reschedule, and cancel patient appointments using established protocols.
• Enter patient demographics, contact, medical, referral, and appointment information accurately.
• Explain forms and instructions; assist patients with completing information as needed.
• Verify and update insurance, referrals, and authorization details.
• Match patients with appropriate provider, location, and appointment type/time.
• Prepare and distribute daily schedules and communicate changes promptly.
• Maintain confidential patient records in EHR and scheduling systems.
• Answer calls, respond to inquiries, route messages, and provide courteous service.
• Support front desk operations including check-in/check-out and document collection.
• Coordinate with clinical, billing, referral, and administrative teams to support patient flow.

Connaissances

Verbal communication

Written communication

Discretion/Confidentiality

Formation

High school diploma or equivalent

Outils

Electronic Health Records (EHR) systems

Scheduling software

Microsoft Office

Description du poste

About the Organization At Associates in Medical Imaging, LLC we firmly believe that our employees are the driving force behind our success. We have always strived to cultivate a workplace culture that values inclusivity, collaboration, and personal growth. Our ongoing efforts strive to provide an exceptional work experience for each and every member of our team. Our commitment to being a great place to work starts with our core values. Service Quality, Teamwork, Accountability, Efficiency, Adaptability, Communication, and Integrity are the guiding principles that shape our interactions, decisions, and policies. By aligning our actions with these values, we have created an environment where everyone feels supported, respected, and motivated to excel. We recognize that a positive work-life balance is crucial for employee well-being and job satisfaction. Our flexible work arrangements, comprehensive benefits package, and professional development opportunities are designed to help our team members thrive both personally and professionally. We believe that investing in the growth and happiness of our employees directly translates into exceptional service delivery for our clients.

Position Medical Scheduler

Category Medical Services

Description

Medical Scheduler Position Summary

The Medical Scheduler serves as a key point of contact for patients and supports efficient daily operations by coordinating appointments, maintaining accurate patient and insurance information, and keeping provider and staff schedules current. This role requires professionalism, attention to detail, sound judgment, and a commitment to delivering a positive patient experience while protecting confidential health information.

Essential Duties and Responsibilities

• Schedule, confirm, reschedule, and cancel patient appointments using established scheduling protocols and available provider resources.
• Collect and accurately enter patient demographic, contact, medical, referral, and appointment information at the time of scheduling.
• Explain required forms, relevant documents, preparation instructions, and next steps; assist patients with completing information when appropriate.
• Obtain, verify, document, and update insurance information, referrals, and authorization details according to organizational procedures.
• Match patients with the appropriate provider, location, appointment type, and time based on clinical direction, scheduling rules, and patient needs.
• Prepare and distribute accurate daily schedules and communicate schedule changes promptly to patients and appropriate team members.
• Maintain complete, accurate, and confidential patient records in the electronic health record, scheduling system, and other approved systems.
• Answer incoming calls, respond to scheduling inquiries, route messages, and provide courteous service in person, by telephone, and through approved electronic channels.
• Support front desk operations, including patient check-in or check-out, document collection, and general administrative assistance as assigned.
• Coordinate with clinical, billing, referral, and administrative teams to support timely patient care and efficient patient flow.
• Follow privacy, confidentiality, safety, and organizational policies when handling patient information and performing assigned duties.

Required Qualifications

• High school diploma or equivalent.
• Prior experience in medical scheduling, a medical office, healthcare customer service, or a high-volume administrative environment preferred.
• Ability to use electronic health records, scheduling, telephone, email, and standard office software; willingness to learn organization-specific systems.
• Working knowledge of medical terminology, insurance processes, referrals, and authorizations preferred.
• Clear verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Work Expectations

The Medical Scheduler must be able to communicate effectively throughout the workday, use a computer and telephone for extended periods, and perform routine office tasks. Regular and reliable attendance, punctuality, and adherence to established procedures are essential. Reasonable accommodation may be provided to enable qualified individuals to perform the essential functions of the position.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time and/or Part-Time

Key Words

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.