Scheduler/Front Office Support

Gastro Florida; Tampa (FL); On-site; Full time

Job summary

Gastro Florida is seeking a Scheduler/Front Office Support to join its gastroenterology team in Tampa. The role includes managing patient schedules, providing excellent customer service, and ensuring a seamless patient experience. Ideal candidates will have medical office experience and a strong service orientation.

Qualifications

• 2 years of medical office experience required.
• At least 1 year as scheduler or medical receptionist.
• Experience preferred from service-oriented employers.

Responsibilities

• Schedule clinic encounters and procedures.
• Greet and assist patients courteously.
• Collect patient payments.

Skills

Customer service

Multitasking

Education

High school diploma

Job description

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Gastro Florida is the largest gastroenterology group in Tampa Bay with over 65 providers and over 25 locations in Pinellas, Hillsborough, Pasco, and Polk counties. Gastro Florida offers G.I. screening & treatment, colon cancer prevention, non-surgical cancer intervention, IBD infusions & therapy, nutrition & weight loss services, monitoring between visits, pharmacy & pathology services, and the latest therapies, including clinical research, to provide an integrated patient experience. Our mission is to provide general and advanced/interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers.

The corporate headquarters (CBO) is located in beautiful Feather Sound (Clearwater). We are dedicated and working hard to become the best place to work and providing every team member the opportunity to be part of something bigger than just a job.

We are seeking competent, conscientious, service-oriented procedure scheduling coordinator with strong character to work in our gastroenterology offices located in Tampa. These individuals will provide exceptional customer service while performing scheduling coordinator and medical receptionist functions.

They will work under the direction of the division's Office Lead/ Practice Manager.

High school graduate with 2 years of medical office experience, with at least 1 year experience performing in the role of scheduler, scheduling coordinator with medical receptionist experience. Must have the ability to multitask, take initiative, and work in a fast-paced medical environment. Preference may be given to candidates who have at least 1 year of specialty practice experience; candidates who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney, Chick-Fil-A).

Role

Scheduling

• Schedule clinic encounters and procedures and if applicable special testing.
• Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).
• Respond to requests for medical records or other forms to be completed by providers.
• Prepare educational packets.
• Confirms case with surgery center and hospitals.
• Recommend actions and strategies to improve patient access.
• Request Cardiac Clearances if required.
  
  

Check-in

• Greet and arrive all patients in a courteous manner.
• Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.
• Enter appropriate data into the medical record.
• Collect any patient copayments and balances.
  
  

Check-out

• Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.
• Collect any co-insurance or balances not collected during check-in.
• Schedule follow-up appointments.
  
  

Additional Billing/Telephone

• Patient registration functions if scheduling new patient.
• Charge capture of physician services as necessary.
• Maintain current with HIPAA and other compliance training.
• Reconcile daily charges and payments received; and prepare daily bank deposit.
• Assist in collection efforts via phone.
• Triage incoming phone calls in an effective manner.
  
  

Other Duties As Assigned

Gastro Florida is committed to Affability, Affordability, Access, Answers, and Accuracy.

Language

• Spanish (Preferred)
  
  

Criminal background and drug screening required as well as excellent professional references.

Salary: $15.00 - $20.00 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Medical Practices

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