Medical Scheduler

The Center for Alternative Sentencing and Employment Services (CASES); New York (NY); On-site; USD 39,543,000 - 65,904,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and Paid Time Off – starting

12 Paid Holidays per year

Retirement 403b Competitive matching

Employee Referral Program

Visit www.cases.org/careers/ to learn

Job summary

CASES in New York City is seeking a Medical Scheduler to oversee daily operations of our behavioral health services at the Bronx location. The role focuses on efficient patient flow, coordinating with clinicians and administrative staff, and ensuring timely referrals and eligibility verifications in CareLogic.

The position is full-time, Monday to Friday, 9:00 AM to 5:00 PM, offering comprehensive benefits and opportunities to support justice-involved individuals.

Qualifications

• High school diploma or equivalent required.
• Ability to manage multiple activities and priorities.
• Strong communication and organizational skills.
• Professional demeanor with clients and staff.
• Bilingual English/Spanish preferred.

Responsibilities

• Ensure welcoming lobby with trauma-informed care and strong customer service.
• Coordinate referrals and clinical e-referrals, and walk-ins.
• Maintain centralized scheduling and reschedule missed appointments.
• Upload client and clinic files to electronic databases and records.
• Verify insurance status using EPACES and MCO portals.
• Support crisis intervention and safety policy adherence.
• Take meeting minutes and ensure action items are followed up.
• Collaborate with CASES programs for coordinated care.
• Assist with other duties as assigned by supervisor.

Skills

Multitasking

Communication

Organizational skills

Professional demeanor

Client relations

Education

High school diploma or equivalent

Tools

CareLogic EHR

EPACES system

MCO portals

Job description

Job Title: Medical Scheduler Job Summary: CASES is a New York City agency at the forefront of the intersection between behavioral health and involvement in the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create community success opportunities. The Behavioral Health division consists of a continuum of services for justice-involved individuals with serious mental illness. The Nathaniel Clinic located in the Bronx provides outpatient mental health and substance use services to adolescents and adults, focusing on providing care to those involved in the criminal legal system. CASES is seeking a highly organized and detail-oriented person to oversee the daily operations of our behavioral health services. This role is essential in ensuring efficient patient flow and seamless coordination among clinical staff, including social workers, psychiatrists, and nurse practitioners. The Medical Scheduler will be responsible for managing appointment scheduling, overseeing referrals and eligibility verifications within our electronic health record (EHR) system, CareLogic, and work with a team of medical scheduling staff. Shift Hours : This position is full-time Monday – Friday from 9:00AM - 5:00 PM. Salary: The salary range for this role is $20.00 - $23.00 per hour. Location Address: 24 East 147 th Street, 2nd Floor, Bronx, New York 10455 . Our office is easily accessible by public transportation. Workplace Flexibility: On-site (for roles that are 100% in-office/in-person).

What You Will Be Doing:

• Ensure the lobby maintains a welcoming and safe environment by demonstrating excellent customer service along with person-centered, trauma-informed care.
• Collaborating with other CASES programs to ensure proper care and shared experiences of all CASES clients entering the lobby.
• Manage and support the coordination and processing of clinical e-referrals and walk-ins ensuring the appropriate level of service is met.
• Maintain centralized scheduling ensuring up-to-date staff schedules as well as outreaching cancelled/missed appointments for rescheduling.
• Uploading client and clinic files to electronic databases in addition to photocopying, scanning, faxing, mailing other documents.
• Monitoring staff and client supplies and communicating the need
• Verify status of insurance using EPACES and Managed Care Organization portals routinely.
• Support with crisis intervention and de-escalation response to ensure health and safety and effective responses by internal and external first responders and adherence to crisis/emergency policies.
• Take meeting minutes ensuring meeting action items are documented and executed by responsible staff.
• Other duties as indicated by supervisor or other clinic leadership.

What We Are Looking For:

• High school diploma required or equivalent
• Ability to manage multiple activities and prioritize appropriately.
• Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with clients, family members, government agencies, and agency staff.
• Excellent diplomacy, poise, and social skills to interact with clients facing a range of problems including serious mental illness, substance abuse, arrest and incarceration, and crisis and stress.
• Ability to establish and maintain effective working relationships with clients, family members, referral sources, criminal justice staff, and CASES’ employees.

Preferred Skills:

• Bilingual English and Spanish preferred .
• Previous administrative experience.

Benefits:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%
• Employee Referral Program
• Visit www.cases.org/careers/ to learn more about benefits offered by the CASES

Our Values

• PEOPLE| Hold people’s stories with dignity
• UNITY| Commit to a shared mission
• RESPECT| Celebrate the strength of diversity
• PROGRESS| Always work to improve
• OPTIMIZE| Make the best use of resources
• SOLUTIONS| Work together to solve problems
• EMPATHY| Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday – Friday 9:00AM - 5:00 PM.

35 hours per week excluding breaks