Medical Review Specialist — DOT Compliance & Client Support

i3logix, Inc.; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Colonial Life insurances

401k after 1 year of employment

Paid Time Off

Paid Family and Medical Leave (CO)

Paid holidays

Earned Wage Access

Bonus programs

Job summary

i3logix, Inc. in Denver, CO, seeks a Medical Review Specialist to handle donor inquiries, assist with test results, and maintain confidential donor files. The position requires DOT/state regulatory knowledge and strong customer service skills.

The role is in-person at Denver/Indianapolis offices, with a 9:30 am - 6 pm, Monday–Friday schedule. Candidates should have experience in drug testing or call center settings and proficient Google Workspace and Microsoft Office usage.

Qualifications

• Excellent communication skills with staff and customers.
• Ability to multitask effectively and prioritize tasks.
• Strong phone and email etiquette.
• Problem-solving skills with a focus on customer satisfaction.
• Proactive team player with reliable attendance.

Responsibilities

• Responding to client inquiries and assisting donors with drug test results via phone or email.
• Tracking samples, processing donor files, and providing clients with status updates.
• Placing and tracking orders while ensuring accuracy and timely processing.
• Assisting clients with accessing and navigating our web solution.
• Staying informed of client changes, regulatory updates, and SOP revisions.
• Supporting training efforts and establishing client-specific protocols.
• Proactively contacting clients to ensure program success and satisfaction.
• Verifying medication information, including fill and administered dates.
• Entering data and results as needed, while maintaining accuracy.
• Understanding and adhering to DOT and state regulatory guidelines.

Skills

Communication

Multitasking

Phone etiquette

Problem solving

Teamwork

English proficiency

Customer service

Attention to detail

Active listening

Time management

Tools

Google Workspace

Microsoft Office 365

Excel

Word

Zoho

Slack

Job description

i3logix, Inc. in Denver, CO, seeks a Medical Review Specialist to handle donor inquiries, assist with test results, and maintain confidential donor files. The position requires DOT/state regulatory knowledge and strong customer service skills.

The role is in-person at Denver/Indianapolis offices, with a 9:30 am - 6 pm, Monday–Friday schedule. Candidates should have experience in drug testing or call center settings and proficient Google Workspace and Microsoft Office usage.