Medical Referrals & Insurance Coordinator

Bon Secours; Norfolk (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

403(b) plan

Health coverage

Job summary

Bon Secours Ghent Station Medical Office Building is seeking a Referral & Insurance Specialist to obtain authorizations from insurance companies for referrals to physicians and/or procedures/testing, verify eligibility, and schedule testing or physician appointments.

You will post payments, assist patients with billing questions, and maintain accurate patient demographics in the billing system while promoting a compassionate, patient-centered environment.

Qualifications

• High School Diploma or GED required.
• 2-3 years of experience in a related medical field with experience in processing referrals (preferred).

Responsibilities

• Obtains authorizations from insurance companies for referrals to physicians/medical facilities and/or procedures/testing.
• Schedules appointments for testing at medical facilities or appointments with physicians.
• Verifies eligibility/coverage for referral/testing via phone/fax/Internet.
• Investigates billing problems and denials.
• Notifies patients of referral process whether authorized or denied in a timely manner. Give patients instructions.
• Performs data input of patient and/or insurance changes and corrections to ensure current and accurate information in billing system.
• Answers the telephone, take messages, schedule appointments and greet patients as needed.
• Prepares patient charge encounter forms for each day and makes new or updates patient chart as needed.
• Oversees waiting area, coordinate patient movement, and reports problems or irregularities.

Job description

Bon Secours Ghent Station Medical Office Building is seeking a Referral & Insurance Specialist to obtain authorizations from insurance companies for referrals to physicians and/or procedures/testing, verify eligibility, and schedule testing or physician appointments.

You will post payments, assist patients with billing questions, and maintain accurate patient demographics in the billing system while promoting a compassionate, patient-centered environment.