Medical Referrals

A-First-Choice-Staffing-Service; Medford (OR); On-site; USD 32,000 - 46,000; Full time

Job summary

A-First-Choice- Staffing-Service in Medford, Oregon is seeking an administrative professional to greet patients, answer phones, process referrals, verify insurance authorizations, and schedule appointments.

Candidates with medical referral experience are preferred, but we offer training for those with medical office backgrounds; must pass background checks and drug screening.

Qualifications

• Preference for candidates with medical referral experience.
• We are open to training individuals with medical office experience.
• Duties include greeting patients, answering phones, processing referrals, entering demographics, verifying insurance authorization, scheduling appointments, and communicating with providers.

Responsibilities

• Track and process all incoming patient referrals.
• Prioritize referrals by urgency of patient condition.
• Assemble information concerning patient clinical background and referral needs.
• Coordinate with the insurance authorization team to ensure pre-authorization requirements are met before scheduling patients.
• Provide superior customer service.
• Act as a knowledgeable resource to patients and internal staff.
• Other duties as assigned.

Skills

Referral processing

Customer service

Appointment scheduling

Insurance pre-authorization

Communication

Job description

Hours

Monday -Thursday 6:45 AM to 5:00 PM

Experience

Prefer candidates with medical referral experience, but we are open to training individuals with medical office experience.

Job Summary

Performs a wide range of administrative duties including but not limited to greeting patients, answering phones, processing incoming referrals, entering patient demographics, verifying insurance authorization, scheduling patient appointments, and communicating with referring providers and specialty providers.

Essential Functions

• Responsible for tracking and processing all incoming patient referrals.
• Ensures that referrals are addressed promptly, consistently prioritizing by urgency of patient condition.
• Assembles information concerning the patient’s clinical background and referral needs.
• Works closely with the insurance authorization team to ensure all pre-authorization requirements are met before scheduling patients. Works with authorization staff to ensure authorizations cover services needed.
• Provide superior customer service.
• Is a knowledgeable resource to patients/customers and internal staff, striving to build patient/customer loyalty and confidence.
• Other duties as assigned.

Must be able to pass criminal background checks, drug screening, and current reference checks. Must be at least 18 to apply.