Medical Referral Coordinator - Patient Care Navigator

IHA; Ann Arbor (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a customer-focused Referral Coordinator to connect patients with their healthcare team and manage all aspects of the referral process, including authorizations and follow-up.

This full-time role requires a High School Diploma and a minimum of 2 years’ experience with insurance referrals or prior authorizations, plus strong communication and documentation skills.

Qualifications

• High School Diploma required.
• Minimum 2 years’ experience with insurance referrals or prior authorizations.
• Experience in a medical office environment preferred.

Responsibilities

• Contact insurance companies and obtains authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Obtains urgent authorizations same day and next day.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

Education

High School Diploma

Job description

Trinity Health IHA Medical Group in Michigan is seeking a customer-focused Referral Coordinator to connect patients with their healthcare team and manage all aspects of the referral process, including authorizations and follow-up.

This full-time role requires a High School Diploma and a minimum of 2 years’ experience with insurance referrals or prior authorizations, plus strong communication and documentation skills.