Medical Records Technician

Calaveras, County of (CA); San Andreas (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

County benefits

Professional growth

Job summary

Calaveras County Behavioral Health is seeking a Medical Records Technician to support clerical office duties and manage patient records within our electronic health record system. You will assist clients and staff, ensure confidentiality, and help keep information organized and accessible in a compassionate, professional environment.

The role involves scheduling, data entry, and coordinating with clinicians and administration to maintain accurate documentation and timely patient flow.

Qualifications

• High School diploma or equivalent required.
• Five (5) years of clerical experience, including medical office exposure.
• Possession of a valid California driver’s license.

Responsibilities

• Maintain permanent, legal, accurate patient records in the EHR system.
• Schedule patients and manage appointment information for medical staff.
• Greet clients and direct calls; de-escalate difficult interactions.
• Release information to authorized persons following policy.

Skills

Medical records

Clerical duties

Data entry

Customer service

Office equipment

Education

High School diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Join Calaveras County Behavioral Health and help support compassionate, coordinated, whole-person care in our community. As a Medical Records Technician, you’ll play an important role in maintaining accurate and confidential records, supporting our electronic health record system, assisting clients and staff, and helping ensure information is organized, accessible, and handled with care. You’ll work alongside a dedicated multidisciplinary team in a supportive environment that values connection, integrity, professionalism, and growth.

Why Join Our Team?

• Supportive, collaborative work environment
• Opportunities for professional growth
• Meaningful work serving your local community
• Competitive salary and comprehensive County benefits
• A recovery-oriented culture focused on hope, respect, and whole-person care.

Under general supervision, performs medical/psychiatric clerical office support and records maintenance assignments for Behavioral Health Services, supporting both the Mental Health and Substance Use Programs.; schedules patients and maintains appointment information for medical staff; greets clients; de-escalates difficult phone and clinic client interactions; prepare, scan and maintains a variety of medical records and correspondence into the electronic health record; maintains records of patient care; and performs related duties as required.

Distinguishing Characteristics

Incumbents perform a broad range of specialized and complex medical/psychiatric clerical office support and records maintenance assignments with considerable independence and initiative. They are expected to be thoroughly familiar with the policies and procedures of the Department and/or program where assigned.

• Performs a variety of clerical duties with minimum guidance and supervision involving the maintenance of permanent, legal and accurate records of patients medical care;
• Interprets, applies and ensures that the laws, rules, and regulations concerning record maintenance are upheld;
• Updates and maintains client medical records and information;
• Providesadministrativeassistancetoprofessionalstaffinthepreparation ofmedical/psychiatricand substance use records,reportsandcorrespondence,assuringthatallintake/assessment/clinicnotesarecomplete andsignedbyappropriateprofessionalstaff;
• Performs technical data entry of medical information into electronic health record;
• Audits doctor’s schedule to ensure accuracy of service plan, medication, and clients’ personal information;
• Takesanddeliversmessages,servesasreceptionist,greetsanddirectsvisitorsandcalls;
• Schedules patients for medical staff and maintains appointment schedules;
• Assistspatientsinthefinancialapplicationprocessofqualifyingforservices;
• Performs routine clerical duties in the data collection of financial records, receives, processes and files various financial and clinical documents, may handle money transactions, performs specialized assignments, coding client files in accordance with established protocols and record systems procedures;
• Completesstatisticalandotherinformationrequiredtoopenandclosecases;
• Obtains and records required monthly statistics;
• Works with other health care providers and agencies concerning patient care records and information;
• Withinestablishedguidelines,releasesinformationtoauthorizedpersons;
• Respondstoinquiriesbyprovidinginformationandreferringcalls;
• Determines the urgency of the calls;
• Performs related duties and special projects as required.

Knowledge of:

• Policies and procedures of the department and unit where assigned; knowledge of operations, services and activities of a medical office setting; principles and practices of medical record maintenance, filing and scanning; functions and procedures of a medical provider records system, including coding and related requirements; modern office practices, methods, and procedures; operation and use of office equipment including computers and assigned software; proper English usage, spelling, grammar, and punctuation; principles and practices of customer service; basic mathematics; telephone techniques including assessments of emergency status of calls; rules and regulations regarding medical records maintenance and information releases; basic medical and psychiatric terminology; and applicable state guidelines and regulations.

Ability to:

• Perform a variety of complex office assistance and medical records maintenance assignments
• interpret and apply policies, procedures, and regulations regarding the maintenance of medical records
• schedule and maintain patient appointments
• ability to translate information from medical reports and correspondence.
• Develop and maintain confidence and cooperation of patients and their families
• prepare clear, relevant and accurate reports
• handle and diffuse difficult and escalated situations
• operate a variety of office equipment including computers and assigned software
• effectively represent Behavioral Health Services in contacts with clients, the public, and other agencies
• communicate effectively both orally and in writing
• understand and follow oral and written directions
• and establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience:

High School diploma or equivalent. Anycombinationofeducation and experiencethat would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Five (5) years of clerical experience, performing a variety of office support duties, one year of which includes work in a position requiring familiarity in a medical office and electronic health systems.

Possession of a valid California driver's license.