Medical Records Specialist I (ON-SITE)

ZipRecruiter; Watertown (MA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare data platform is seeking an entry-level associate to manage medical record requests, ensuring compliance with HIPAA and providing high-quality customer service. The role offers a remote-first environment and opportunities for growth within a diverse team.

Qualifications

• Basic computer skills and proficiency with office equipment.
• Strong data entry skills and ability to work independently.

Responsibilities

• Process patient health information requests according to policies.
• Maintain confidentiality and security of privileged information.
• Respond to and transmit patient record requests.

Skills

Communication

Attention to detail

Organizational skills

Data entry

Education

High School Diploma or GED

Tools

Office equipment

Job description

Job Description

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and healthcare providers.

Joining Datavant means being part of a high-performing, values-driven team. We are tackling complex healthcare problems with innovative, technology-forward solutions. Our team members bring diverse professional, educational, and life experiences to achieve our bold vision for healthcare.

We are a healthcare data platform whose products enable organizations to securely move and connect data. Our network includes thousands of organizations, over 70,000 hospitals and clinics, 70% of the top 100 health systems, and 500+ real-world data partners.

We offer a collaborative, remote-first work environment that values high potential and humility. We invest in our people and promote growth and responsibility as the company scales. Our team is distributed and flexible, empowering employees to shape their work environment.

Position Overview

This entry-level role involves processing all releases of information (ROI), specifically medical record requests, ensuring timely, accurate, and high-quality customer service. The associate will safeguard patient privacy, ensuring compliance with HIPAA, company policies, and authorization requirements.

Responsibilities

1. Process patient health information requests according to policies and procedures.
2. Maintain confidentiality and security of privileged information.
3. Use company and facility software effectively.
4. Follow the company's and facility's code of conduct and policies.
5. Report work issues, site difficulties, and volume fluctuations to management.
6. Assist with additional duties as needed.
7. Apply medical privacy regulations to prevent unauthorized disclosures.
8. Manage and safeguard patient records, ensuring HIPAA compliance.
9. Prepare and assemble new patient charts, gather documents from paper and electronic sources.
10. Create digital images of paperwork for electronic records.
11. Respond to and transmit patient record requests within and outside the facility.
12. Handle inbound and outbound calls, assist with walk-ins, and perform administrative tasks like faxing, mailing, and data entry.
13. Meet productivity expectations.
14. Schedule pickups as needed.
15. Perform other duties as assigned.

Qualifications

• High School Diploma or GED.
• Ability to commute between locations and work overtime during peak seasons.
• Basic computer skills and proficiency with office equipment.
• Excellent verbal and written communication in English.
• Attention to detail and accuracy in medical record management.
• Strong data entry skills and ability to work independently.
• Organizational skills to manage multiple tasks in a fast-paced environment.

Preferred Qualifications

• Healthcare environment experience.
• Experience with production or metrics-based work.
• In-person customer service experience.
• Ability to build relationships with clients and stakeholders.
• Willingness to contribute ideas and process improvements.

Additional Information

We value diversity and are an Equal Opportunity Employer. Salary ranges are competitive and reflect industry standards. The estimated hourly rate is $15.00–$21.00. The role may include bonuses or commissions, and compensation varies based on experience and responsibilities.

Post-offer health screenings and vaccinations may be required, depending on client and state requirements. This position is not eligible for sponsorship. We provide reasonable accommodations for applicants with disabilities. For inquiries, contact [e-mail].

For details on data collection and privacy, review our Privacy Policy.