Medical Records Coordinator

Spring Health; United States; Remote; USD 40,000 - 60,000; Part time

Job summary

<p>Spring Health is seeking a Medical Records Coordinator (Temporary) to support mental healthcare by efficiently managing medical records requests. The role involves building relationships with providers and patients, processing requests, and ensuring HIPAA compliance. This position offers the potential to become permanent based on performance.</p><p>Ideal candidates should have at least 1 year experience in a similar role, advanced knowledge of medical terminology, and strong communication skills.</p>

Qualifications

• A minimum of 1 year experience in a similar role.
• Advanced understanding of medical terminology and HIPAA.
• Outstanding communication and interpersonal abilities.

Responsibilities

• Upload records requests and patient authorization forms.
• Assist members with Mental Health Leaves & Accommodations requests.
• Provide weekly metrics on medical records requests.

Skills

Communication

Attention to Detail

Organizational Skills

HIPAA Knowledge

Medical Terminology

Tech-Savvy

Tools

Adobe Acrobat

Google Sheets

Google Docs

MS Office

Job description

Medical Records Coordinator (Temporary) (Future Opportunities)

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

This is a temporary position with the opportunity to extend or become permanent full‑time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non‑statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead.

What you’ll do

• Upload records requests and patient authorization forms, including processing medical record requests and provider letters.
• Build relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management.
• Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed.
• Provide weekly metrics on new, in progress, and completed medical records requests.
• Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed.
• Follow HIPAA guidelines while ensuring the confidentiality of patient PHI.
• Maintain a consistent workflow by processing all requests within 24–48 hours of receipt for assigned medical records tickets.
• Monitor incoming requests received through various means and subsequently report any suspicious release of medical records requests.

What success looks like in this role

• Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence.
• Alignment with core values and competencies.
• Attention to detail to support a high‑quality member and provider experience.

What you’ll bring

• A minimum of 1 year experience in a similar role.
• Advanced understanding of medical terminology and HIPAA.
• Outstanding communication and interpersonal abilities.
• Strong attention to detail with excellent organizational and time‑management skills.
• Experience with Adobe Acrobat, Google Sheets, Google Docs, and MS Office.
• Comfortable in rapidly changing environments and with constantly evolving responsibilities.
• Tech‑savvy: very comfortable adopting new technologies and platforms and efficient in tech‑related tasks.
• Excellent written and verbal communication skills.
• Able to multi‑task and context switch.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly‑qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.