Medical Records and Customer Support Spec

HealthMark Group; Northern (KY); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Collaborative work environment

Professional development

Medical, dental, and vision insurance

401k matching

Remote opportunities

Paid time off

Volunteer day

Job summary

HealthMark Group is hiring for a Medical Records and Customer Support Specialist. This full-time remote role in the US handles processing medical record requests, answers patient questions by phone, and ensures PHI confidentiality under HIPAA guidelines. You will report to the Processing Manager and support overflow work as needed.

Qualified candidates thrive in a fast-paced environment, are dependable team players, and strive to do more each day to support the health information ecosystem.

Qualifications

• Fast learner with ability to adapt to a high-volume, fast-paced environment.
• Dependable team member who meets deadlines and maintains accuracy.
• Strong collaboration across departments to support healthcare information processes.

Responsibilities

• Processing medical record requests.
• Handling high-volume workload in a remote setting.
• Reporting to the Processing Manager.
• Providing overflow processing support as needed.
• Adhering to HIPAA guidelines to protect PHI.
• Meeting 24–48 hour turnaround times for requests.
• Providing feedback on request volume and system issues.
• Assisting patients by answering questions via phone.

Skills

Fast learner

Dependable

Team player

Strives to do more

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Records and Customer Support Spec

Full Time Remote, US

Salary Range: $16.00 To $16.50 Hourly

Who We Are:With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

What We Do:HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.

What We Offer:

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Join us in shaping the future of the release of information!

$1000 bonus to be paid out at 180 days

LOCATION:Remote

We are expanding rapidly and have created unique roles that need qualified candidates.

Entry-level job duties include, but are not limited to:

• Processing medical record requests
• High volume and fast-paced environment
• Reports directly to the Processing Manager
• Assist as needed in overflow processing due to high volume issues and/or coverage issues
• Abide by HIPAA guidelines while ensuring the confidentiality ofPHI
• Maintain a consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
• Provide feedback regarding request volume and perceived issues
• Monitors incoming requests received through various means
• Answering patient questions and requests via phone

Qualities that the candidate for this position should include:

• Fast learner
• Dependable
• Team player
• Someone who strives to domore

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs.