Medical Records Coordinator Clinical Affairs, Administration & Operations

Boston University; Boston (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Boston University Medical Campus is seeking a Medical Records Coordinator to maintain organized patient records and ensure HIPAA-compliant handling of PHI. The role involves creating digital copies, updating the EHR, and processing records requests from patients and external partners.

The position supports the Clinical Affairs, Administration & Operations teams in coordinating mail, referrals, and incident-related tasks, with a focus on accuracy and customer service.

Qualifications

• High School Diploma required.
• 1–3 years of work experience in a similar or related role.
• Previous experience with customer service highly desired.
• MS Word and Excel knowledge required.
• Strong organizational and time management skills essential.
• Comfortable using computers and technology.

Responsibilities

• Maintain organized medical records and files according to policies.
• Handle protected health information with HIPAA compliance.
• Create digital copies and store records electronically in the EHR.
• Process records release requests from patients and external parties.
• Enter diary notes and respond to emails and phone inquiries.

Skills

Customer service

Organizational skills

Time management

Education

High School Diploma

Tools

MS Word

MS Excel

Job description

Medical Records Coordinator Clinical Affairs, Administration & Operations

Job Description

The overall purpose of the Medical Records Coordinator role is to establish and maintain organized medical records and files according to acceptable policies and procedures outlined in the Massachusetts BORIM Regulations. The Medical Records Coordinator is responsible for managing patients' health records and history. This includes helping conduct audits to ensure, gathering and filing patient information, and processing records release papers. The incumbent must Handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The Medical Records Coordinator ensures that the medical records are organized, accurate, and complete. The MRC will create digital copies of paperwork and store the records electronically. The incumbent will transfer incoming medical records of GSDM patients quickly and accurately into their EHR. The incumbent will process all records release requests from patients, medical offices, attorneys, MA Chief Medical Examiners office, and the like. The incumbent will enter pertinent diary notes into the electronic health record system, answer phones, and provide customer service to patients, other facilities, other agencies, and other GSDM staff. The incumbent will respond to email requests for information and records. The incumbent will monitor multiple fax servers identifying, preparing, and grouping the documents for further processing and ultimately to be attached to the patient chart or to be seen by the provider. The incumbent will Scan both paper and electronic version documents and enter pertinent information for later attachment to the patient charts. The incumbent will review, commit and result in the documents received and enter them into the medical record software. The incumbent will review mail addressed to the records department. The incumbent will process outgoing and incoming patient mail including processing patient missed apt letters and patient dismal letters. The incumbent will assist with processing and scheduling external referrals for the postdoctoral programs. In addition, the incumbent will assist the school nurse with administrative tasks as it relates to incident reports at GSDM. Perform other duties as assigned

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Required Skills

• High School Diploma Required.
• 1-3 years of work experience in a similar or related role required.
• Previous experience with customer service highly desired.
• Working Knowledge of MS Word and Excel require.
• Must have strong organizational skills with the ability to priority work items/tasks.
• Must possess strong time management skill.
• Must be comfortable working with computer and technology.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Category

Boston University Medical Campus --> Professional

Job Location

Boston, MA, United States

Tracking Code

26500574410904

Posted Date

9/16/2026

Salary Grade

Grade 45

Expected Hiring Range Minimum

$20.10

Expected Hiring Range Maximum

$32.16

Position Type

Full-Time/Regular

Job Location

Boston, MA

Position Type

Full-Time/Regular

Salary Grade

$20.10-$32.16