Supervisor Medical Office, Anesthesiology, 40 Hours, Days

UMass Memorial Health; Worcester (MA); On-site; USD 56,000 - 101,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a seasoned medical administrative professional to support the Pain Clinic and related departments in central Massachusetts. This exempt, full-time role involves producing correspondence, scheduling procedures, patient registration, billing support, and coordinating with multiple departments to ensure smooth operations.

Qualified candidates typically have an A.S. degree in Business Administration or equivalent and at least five years of medical administrative

Qualifications

• Typically requires an A.S. Degree in Business Administration or equivalent.
• Five or more years of medical administrative office experience.
• Proficiency with Word, Excel, MSDITECH, and IDX.

Responsibilities

• Produces correspondence, transcribed medical reports, and memos.
• Schedules medical procedures and coordinates with admitting, OR, and testing centers.
• Gathers and updates patient information at registration; incorporates physician schedules.
• Greets patients and visitors; fosters quality customer service.
• Supports billing processes including encounter forms, on-site charge entry, and cash deposits.
• Maintains liaison with multiple departments to resolve administrative issues.
• Gives guidance on UMMHC administrative policies and procedures.
• May monitor expenditures against the budget and report variances.
• Sets up, maintains, and retrieves medical records and confidential information.
• Coordinates setup and maintenance of office PCs and equipment.

Education

A.S. Degree in Business Administration or equivalent

Tools

Word processing

Excel

MSDITECH

IDX

Job description

Exemption Status:

Exempt

Hiring Range:

$56,243.20 - $101,254.40

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 - 4:30

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 1020 Pain Clinic

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

• 1. Ensures the production of correspondence, transcribed medical reports, memos, etc.
• 2. Ensures efficient patient registration and the scheduling of medical procedures for both inpatients and outpatients. Coordinates with hospital admitting, the O.R., testing centers, pre-admission, etc.
• 3. Ensures that appropriate patient information is gathered at the point of registration, and updated as appropriate, and that physician's schedules are accurately incorporated.
• 4. Ensures the efficient greeting of patients and visitors. Fosters quality customer service.
• 5. Ensures efficient processes to support billing, to include the preparation, batching, and submission of encounter forms, on-site charge entry processes, the collection of co-payments from patients and daily cash deposit, etc.
• 6. Maintains effective liaison with a variety of staff and management in various departments and functions such as patient accounts, registration, Health Information Management, Information Services, Human Resources, etc. Coordinates the resolution of a variety of administrative issues.
• 7. Ensures the processing of office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc.
• 8. Provides guidance to departmental personnel in UMMHC administrative policies and procedures.
• 9. May monitor expenditures against the budget and report significant variances.
• 10. Ensures the efficient set-up, maintenance, filing and retrieval of medical records. Sets up and maintain extremely sensitive, confidential information
• 11. Coordinates basic set up and maintenance of office personal computers and associated equipment. Ensures timely service.
• 12. Ensures adequate inventory of office supplies and the basic maintenance of office equipment. Re-orders and coordinates with Purchasing, vendors, as required. Coordinates efforts for basic facilities maintenance activities.
• 13. Conducts periodic employee meetings, which include feedback on medical office performance, problems and issues to foster process improvements. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

• 1. Typically requires an A.S. Degree in Business Administration or equivalent.

Experience/Skill:

Required:

• 1. Five or more years of medical administrative office experience, and good leadership skills.
• 2. Typical applications software used: Word processing, spreadsheet, MSDITECH, IDX, etc.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.