Copy Clerk, Part-Time

Mass General Brigham (Enterprise Services); Somerville (MA); On-site; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking a Records Clerk responsible for mailing medical records in compliance with internal policies, ROI guidelines, and HIPAA regulations. The role involves validating data in the EHR, preparing packages with Pitney Bowes services, and performing final quality checks before mailing.

Responsibilities include coordinating with multiple departments to ensure timely delivery and handling on-site mail and scanning tasks as needed.

Qualifications

• 1-2 years related experience with Health Information Management operations.
• Understands components of a medical record and retrieval of documentation in paper and electronic format.
• General knowledge of HIPAA privacy and security rules; state and federal rules related to disclosure of PHI preferred.
• Experience working with Epic clinical applications preferred.

Responsibilities

• Mails prepared records following Mass General Brigham policies and procedures and regulatory guidelines.
• Validates information in the EHR, including patient identifiers and mailing address.
• Miles with Pitney Bowes services to prepare delivery packages of medical records.
• Performs final QA checks on medical record documentation prior to mailing.
• Ensures copies of medical records are mailed within department turnaround times.

Skills

HIPAA knowledge

Customer service

Epic experience

Education

Associate degree or high school diploma

Tools

Epic

RICOH device

Job description

Job Summary

• Accurately mails prepared records by following Mass General Brigham policies and procedures, ROI departmental policies and procedures, Federal Public Health Laws, State Laws, HITECH, and HIPAA regulatory guidelines
• Leverages Electronic Health Record system to validate/process information including but not limited to: patient identifdiers, mailing address, authorizations and commenting functionality
• Utilize Pitney Bowes Web Service and Pitney Bowes postage machine to prepare delivery packages of medical records
• Performs final quality assurance checks on medical record documentation prior to mailing
• Ensures copies of medical records are mailed in accordance with department turnaround times
• Open, sort and redistributes all incoming Release of Information mail and/or fax (USPS, UPS, FedEx, and courier services)
• Engage with other Mass General Brigham departments to ensure proper and timely delivery of non-ROI requests (Billing, Centralized Record Control Center, Deficiency Tracking, Radiology, Pathology, Cardiology etc.)
• Mails return request letters for non-Mass General Brigham entities
• Copies paper charts if required
• Prints medical records from system applications
• Accepts deliveiries for Release of Information requests and supplies
• Utilize RICOH multi-functional device to scan/copy/fax information
• Provides exceptional customer service to patients and/or servers that may present onsite
• Leverages ROI Resource tools daily including the ROI Resource Page, SFA's, etc.
• Meets performance measures/expectations
• Other duties and responsibilities as assigned by supervisor or manager

Qualifications

Education

• Associate degree or high school diploma or equivalent required.

Experience

• Requires 1-2 years related experience with Health Information Management operations
• Understands the components of a medical record, including how a record is maintained, organized and the retrieval of medical documentation in both paper and/or electronic format.
• General knowledge of HIPAA privacy and security rules. Knowledge of state and federal rules and regulations related to the disclosure of protected health information preferred.
• Experience working with Epic clinical applications preferred.

Additional Job Details (if applicable)

Schedule: Monday, Tuesday, Thursday & Friday (Wednesday off)
Hours: 8:00 AM - 4:30 PM EST
On-site location: 121 Inner Belt Road, Somerville, MA 02143

Remote Type

Onsite

Work Location

121 Innerbelt Road

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.