Medical Records Clerk - BHS

Milwaukee-County; Milwaukee (WI); On-site; USD 51,577,000 - 64,517,000; Full time

Job summary

Milwaukee-County is seeking a Medical Records Clerk for 1st shift (7:00am – 3:30pm) in Behavioral Health Services. The role ensures complete, accurate, and private patient records, with duties spanning registration, insurance verification, release of information, and EMR processing.

The position requires at least 1 year of medical records experience, a high school diploma or GED, and basic computer skills. Applicants must reside in Wisconsin and be able to work rotating holidays and weekends.

Qualifications

• Minimum one year of medical records experience.
• High school diploma or GED required.
• Basic computer skills: Word and Excel.
• Willing to work rotating holidays and weekends.
• Resident of Wisconsin required.

Responsibilities

• Maintain EMR files and patient records, including admissions and care episodes.
• Enter patient information and verify demographic data.
• Perform insurance verification and release of information processing.
• Process incoming mail, faxes, and disclosures; assist with registrations.
• Support staff with HIPAA compliance and privacy guidelines.
• Assist providers and locate paperwork as needed.
• Handle all incoming medical and legal documents.
• Cover reception and take phone messages during shifts.
• Maintain logs and update records in Avatar.

Skills

Word

Excel

EMR Scanning

HIPAA knowledge

Education

High School Diploma or GED

Tools

Avatar EMR

Job description

Medical Records Clerk 1st Shift: 7:00am – 3:30pm

Behavioral Health Services

Hourly Pay Range: $18.00 - $22.51

Closing Date: 09/23/2026 or upon receipt of the first 50 applications

Job Summary

The role of the Medical Records Clerk is to ensure the completeness, accuracy, and privacy of all client’s medical records. This position involves record control, client registration, insurance verification, release of information, HIPPA regulations, customer service, and processing legal documents and Electronic Medical Records (EMR). The Medical Records Clerk is responsible for routing and maintaining all medical information.

Essential Responsibilities

• Perform assigned clerical tasks as needed. Maintain the EMR files for all patients, including opening and closing of episodes of care, diagnosis, and entering fiscal insurance data. Enter and verify client information. Perform insurance verification, legal processing, and release processing.
• Enter accurate client information into the system to open new accounts or episodes in existing client charts.
• Add insurance information into Avatar and scan to chart. Update all demographics at this time.
• All staff on duty cover reception and incoming phone calls, inquiries, registration, release of information, direct calls, and take messages. Receive release of information requests. Complete registrations received via registration line. Update logs of all registrations and requests.
• Assist public requests, process faxes, sort and distribute mail, and process alerts and record requests. Maintain and update fax log daily.
• Responsible for all incoming medical and legal documents processing.
• Assisting providers, finding paperwork, assisting in completing records.
• Knowledge of HIPPA rules and regulations. Following all guidelines in place.

• Perform all other duties as assigned.

Minimum Requirements

• Current resident of Wisconsin.

• Possession of a High School Diploma or GED Equivalent.
• At least one (1) year of Medical Records experience.
• Basic knowledge of all related computer and software applications, such as Word and Excel spreadsheets.
• Basic knowledge of EMR Scanning.
• Willing and able to work rotating holidays and weekends.

Preferred Qualifications

• Knowledge of HIPPA rules and regulations.

NOTE

This ORIGINAL APPLICATIONis open to qualified residents of the State of Wisconsin at the time of application.Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION