Medical Records and Receptionist Bilingual

Southwest Sport and Spine Center, Inc.; El Paso (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Employee discounts

Job summary

Southwest Sport and Spine Center, Inc. is looking for a Medical Records & Receptionist to act as the first point of contact for patients. Responsibilities include managing medical records, scheduling appointments, and supporting billing tasks while ensuring compliance with HIPAA regulations.

The ideal candidate should be bilingual, possess strong communication skills, and have at least 1–2 years of healthcare or customer service experience. Proficiency with EMR systems and strong organizational skills are also required.

Qualifications

• 1–2 years of healthcare or customer service experience required.
• Proficiency with EMR systems and Microsoft Office is a must.
• Strong communication and organizational skills necessary.

Responsibilities

• Greet and assist patients in person and over the phone.
• Schedule appointments and manage provider calendars using EMR systems.
• Collect payments and support administrative billing tasks.
• Maintain accurate and up-to-date patient records.
• Scan, upload, and organize medical documentation.

Skills

Bilingual (English/Spanish)

Strong communication skills

Organizational skills

Proficiency with EMR systems

Customer service experience

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Office

Job description

Benefits

• Opportunity for advancement
• Training & development
• Employee discounts

Position Information

Position: Medical Records & Receptionist

Location: Canutillo, TX

Reports to: Executive Director

Position Summary

The Client Care Specialist / Medical Records Clerk serves as the first point of contact for patients while ensuring the accurate management, organization, and security of medical records. This role combines front desk administrative support with medical records processing, including scheduling, patient communication, document management, and compliance with HIPAA regulations.

Key Responsibilities

• Greet and assist patients in person and over the phone
• Schedule appointments and manage provider calendars using EMR systems
• Collect payments and support administrative billing tasks
• Maintain accurate and up-to-date patient records
• Scan, upload, and organize medical documentation
• Process and track medical records requests
• Prepare and audit medical record packets
• Coordinate with clinical and administrative teams
• Perform general clerical and administrative duties

Qualifications

• High school diploma or equivalent required; associate degree preferred
• 1–2 years of healthcare or customer service experience
• Bilingual (English/Spanish) required
• Proficiency with EMR systems and Microsoft Office
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment

Physical Requirements

• Ability to sit for extended periods
• Frequent use of hands for typing and paperwork
• Occasional standing, walking, and lifting up to 20 pounds

HIPAA Compliance

• Maintain strict confidentiality of patient information
• Verify patient identity before releasing information
• Secure physical and electronic records
• Complete required HIPAA training
• Report any suspected breaches immediately