Medical Receptionist (Urgent Care Weekends)

Boulder Medical Center Private Corp

Boulder (CO)

On-site

USD 24,000 - 32,000

Part time

3 days ago

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Benefits offered by this job

Medical / Dental / Vision

Flexible spending

Company-paid life insurance

401(k)

Paid Time Off

Six paid holidays

Job summary

Boulder Medical Center is seeking a friendly Medical Receptionist (Patient Access Associate) to join the Urgent Care team. This part-time role involves greeting patients, scheduling, and efficient front-desk operations in a fast-paced setting.

Ideal candidates have strong customer service, phone, and data entry skills, with knowledge of medical terminology and HIPAA. Spanish bilingual skills are a plus, with 16 hours weekly and weekend shifts.

Qualifications

Requires good judgment, professionalism and discretion.
Ability to maintain phone etiquette under pressure.
Excellent customer service and communication skills required.
Strong grammar and spelling, English proficiency.
Knowledge of medical terminology and HIPAA preferred.

Responsibilities

Answer telephone promptly and assess appointment type needs.
Summarize appointment details prior to ending calls.
Manage phone functions: transfers, holds, afterhours message.
Record patient information accurately in EMR with proper spelling.
Schedule/reschedule/cancel appointments per provider protocol.
Input relevant demographic information and arrivals in EMR.

Skills

Customer service

Communication skills

Phone etiquette

Data entry

Medical terminology

HIPAA compliance

Professional appearance

Bilingual Spanish

Education

High school diploma or equivalent

Associate degree or some college in Business or Healthcare Administration, preferred

Tools

EMR system

Microsoft Office

Job description

You're More Than a Front Desk. You're the Face of Our Practice.

From greeting patients and answering phones to coordinating check-ins and check-outs, you'll help create a positive experience at every visit. If you're personable, dependable, organized, and enjoy helping others, we want to hear from you!

Boulder Medical Center (BMC) is a local, independent, physician-owned medical group with more than 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. We currently serve patients at locations in Boulder, Louisville, Longmont, and Erie.

Summary:

BMC is seeking a customer service-oriented Medical Receptionist (Patient Access Associate) to join our Urgent Care team. This part-time position is scheduled for 16 hours per week and provides weekend coverage on Saturdays and Sundays.

Urgent Care is a fast-paced environment that provides timely, compassionate care for patients with minor injuries, illnesses, and other same-day medical needs. This role is ideal for someone who enjoys interacting with patients, multitasking, and delivering exceptional customer service.

Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
Experience working with both primary care and specialty care clinics.

Job Duties:

Answers the telephone promptly, evaluating patient needs to determine appointment type.
Summarizes appointment details prior to ending the phone call.
Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

Experience and Skills

Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
Must have excellent customer service and communication skills.
Strong computer and data entry skills.
Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
Neat, well-groomed appearance and courteous manner.
Knowledge of medical terminology and HIPAA compliance, preferred.

Education

High school diploma or equivalent
Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
Previous experience with patient scheduling in a hospital or clinic setting preferred.
Bi-lingual ability (Spanish), a plus.

The starting hourly pay range for this position is commensurate with experience:

$17.19 - $22.92/hour

This position will be posted for a minimum of three days, subsequently until filled.

IMPORTANT: APPLICANTS PLEASE READ Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire. PLEASE NOTE: Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.

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Female
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Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)

White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.
Black or African American (Not Hispanic or Latino) - Persons having origins in any of the black racial groups of Africa.
American Indian or Alaskan Native (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition.
Asian (Not Hispanic or Latino) - Persons having origins in the Far East, Southeast Asia or the Indian subcontinent including Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - Persons having origins in Hawaii, Guam, Samoa or other Pacific Islands.
Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five race categories.
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Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
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Deaf or hard of hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, legbrace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disorders
Partial or complete paralysis (any cause)
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Yes, I Have A Disability, Or Have A History/Record Of Having A Disability
No, I Don't Have A Disability, Or A History/Record Of Having A Disability
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Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: