Medical Receptionist / Scheduler

X Ray associates of New Mexico; Albuquerque (NM); On-site; USD 33,000 - 51,000; Full time

Job summary

X-Ray Associates of New Mexico in Albuquerque seeks a friendly and detail-oriented Patient Service Representative to join our team. You will assist patients with registration, scheduling, insurance verification, and payments while greeting patients on arrival.

Requirements include a high school diploma or GED and at least one year of customer service experience. Prior medical office experience is preferred, with strong data entry and communication skills in a fast-paced healthcare setting.

Qualifications

• Must have strong communication and computer skills.
• Experience in data entry and patient front desk tasks.
• Knowledge of HIPAA and patient privacy practices.
• Ability to multitask in a fast-paced healthcare setting.

Responsibilities

• Verify patient demographics, insurance information, and appointment details.
• Collect co-pays and other patient payments.
• Schedule and reschedule imaging appointments.
• Make appointment reminder and confirmation calls.
• Review exam preparation instructions with patients.
• Answer incoming phone calls and direct callers appropriately.
• Obtain prior authorizations and physician orders as needed.
• Maintain accurate patient records and documentation.
• Assist with report and image management.
• Provide support to various imaging departments as needed.
• Ensure compliance with HIPAA and company policies.

Job description

Description

X-Ray Associates of New Mexico is seeking a friendly, professional, and detail-oriented Patient Service Representative (CSR) to join our team. The ideal candidate will provide exceptional customer service while assisting patients with registration, scheduling, insurance verification, and payment collection. Greet and register patients upon arrival.

shift hours: M-F 8AM - 5PM

Responsibilities

• Verify patient demographics, insurance information, and appointment details.
• Collect co-pays and other patient payments.
• Schedule and reschedule imaging appointments.
• Make appointment reminder and confirmation calls.
• Review exam preparation instructions with patients.
• Answer incoming phone calls and direct callers appropriately.
• Obtain prior authorizations and physician orders as needed.
• Maintain accurate patient records and documentation.
• Assist with report and image management.
• Provide support to various imaging departments as needed.
• Ensure compliance with HIPAA and company policies.

Requirements

• High School Diploma or GED required.
• Minimum one year of customer service experience.
• Medical office experience preferred.
• Strong computer and data entry skills.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast-paced healthcare environment.
• Professional, courteous, and patient-focused attitude.