Medical Receptionist - Rocky Hill, CT

UnitedHealth Group; Rocky Hill (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading community-based medical group as a Medical Receptionist, where your role is pivotal in supporting patient care and operational excellence. This position involves welcoming patients, managing their information, and ensuring a seamless experience from check-in to appointment scheduling. You will be part of a dedicated team committed to delivering exceptional service and care. This role not only offers the chance to make a difference in the community but also provides a supportive environment with opportunities for growth and development. If you're passionate about healthcare and customer service, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Equity stock purchase

Qualifications

• 1+ years of receptionist experience required.
• Experience in a healthcare setting preferred.

Responsibilities

• Greet patients and manage check-in processes.
• Schedule appointments and maintain patient confidentiality.
• Assist coworkers to ensure smooth office operations.

Skills

Customer Service

Attention to Detail

Communication Skills

Problem Solving

Education

High School Diploma/GED

Tools

Microsoft Office

Electronic Health Record (EPIC)

Job description

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

ProHealth Physicians (Pediatrics), part of Optum, has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our team. The Medical Receptionist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday-Friday between the hours of 7:45 AM to 5 PM, with one shift per week until 6 PM EST. Rotating Saturdays will be required. Schedule to be determined by manager upon hire.

Location: 546 Cromwell Ave. Rocky Hill, CT. May be required to travel to the Bloomfield location (6 Northwestern Dr. Bloomfield, CT) for coverage, as needed.

Primary Responsibilities:

• Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields.
• Load or update insurance information as needed.
• Verify eligibility and flag appointment accordingly.
• Scan insurance card(s).
• Collect co-payments and outstanding balances.
• Post payments received in practice management system and provide system-generated receipts.
• Acknowledge patients in PM.
• Schedule appointments using approved scheduling guidelines.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who “no show” for follow-up appointments for chronic conditions or preventive care.
• Monitor administrative tasks in the EHR and respond timely.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner always and maintaining patient confidentiality.
• Perform other duties as assigned.

Required Qualifications:

• High School Diploma/GED (or higher).
• 1+ years of receptionist experience.
• 1+ years of experience with Microsoft Office.
• Access to reliable transportation and the ability to travel 10% of the time to other practices as needed.
• Valid US driver’s license.

Preferred Qualifications:

• Experience as a receptionist in a healthcare setting.
• Experience working with an electronic health record (EPIC).

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.